Frenita Sonia Pais

Key Achievements & Responsibilities:

• Led seamless integration and implementation efforts for newly acquired entities
• Managed quality assurance framework for processes, including output quality audits, peer reviews, and cross-regional/center audits.
• Served as the primary lead for SOX compliance and external audits, ensuring all regulatory and internal controls were rigorously maintained.
• Spearheaded large-scale organizational transformation projects by defining clear project scopes, engaging stakeholders, and ensuring technical feasibility while participating in discussions with Deal Mangers on deal forecasting, timelines, roadblocks etc.
• Designed solutions to align with strategic vision, leveraging a combination of managerial acumen, business analytics, and technical expertise.
• Drove operational consistency across multiple business lines, identifying process gaps and collaborating with functional leaders to implement effective improvements.
• Conducted comprehensive risk assessments to identify and mitigate project and process risks.
• Built and led a high-performing project management team, fostering a culture of innovation, collaboration, and continuous improvement.
• Provided coaching, performance evaluations, and career development support to team members; made key decisions related to hiring, compensation, and disciplinary actions.
• Successfully planned, scheduled, and executed large-scale, multi-phase projects with precision and efficiency.

Key Achievements & Responsibilities:

• Managed critical operational activities including KPIs, quarter-end financial close, booking reconciliation, and post-booking reviews; ensured sign-offs and compliance with corporate and regional standards.
• Drove strategic initiatives by identifying operational improvement areas, initiating projects, and coordinating with IT and business process owners to prioritize and deliver Business Requirement Documents (BRDs).
• Led and developed a global Quote-to-Order operations team of 80+ members, fostering a performance-driven culture through leadership, mentorship, and strategic workforce planning.
• Conducted staffing forecasts and resource planning; initiated hiring strategies to align capacity with business demand.
• Championed talent development by leading talent review discussions, identifying high-potential employees, and supporting career growth initiatives.
• Owned customer escalation management, ensuring timely and effective resolutions through collaboration with cross-functional teams including Licensing, Support, Product Development, and Provisioning.
• Responsible for leading collaboration between Oracle entities (e.g., License, Support, Product Development, Provisioning, etc.) to develop solutions.

Key Achievements & Responsibilities:

• Lead and motivate a high-performing team of 35 professionals to consistently meet and exceed business and operational objectives.
• Provide strategic oversight of critical global finance functions including General Ledger (GL), Reconciliation, eProcurement, Accounts Payable Discretions, Payments, and Vendor Management.
• Ensure compliance with internal bank policies, external regulatory requirements, and customer instructions through rigorous monitoring of daily transactions and requests.
• Change management & keeping team continuously informed and updated on policy changes, procedural updates, and training requirements to maintain high levels of compliance and productivity.

Key Responsibilities & Achievements:

• Oversaw end-to-end service operations for multiple client-facing teams, consistently meeting or exceeding Service Level Agreements (SLAs).
• Identified new business opportunities at the client site and led successful transitions of services to ensure ongoing value delivery.
• Conducted regular business reviews with clients to gather feedback, identify areas of improvement, and drive continuous quality enhancement.
• Held weekly performance review sessions with the Head of Operations to align goals and track progress on team and individual performance metrics.
• Reviewed audit observations on a bi-monthly basis and collaborated with quality teams to implement corrective actions.
• Supported recruitment efforts by partnering with HR and conducting line interviews to ensure fit-for-role hiring.

Key Responsibilities & Achievements:

• Managed end-to-end Accounts Payable and Order Management transactions, ensuring compliance with SLAs and alignment with internal and external stakeholder expectations.
• Conducted performance appraisals in alignment with Performance Management Systems to drive employee engagement and improve end-user satisfaction.
• Collaborated with process owners and internal clients to enhance data quality, improve turnaround times, and support external clients with timely resolutions.
• Contributed to operational reviews, drove key performance metrics, and resolved team-level challenges to ensure smooth day-to-day functioning.
• Drove process improvement initiatives focused on operational efficiency and performance enhancement.