Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frenita Sonia Pais

BANGALORE

Summary

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery in Finance domain. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Project Manager

Oracle India Pvt. Ltd
03.2018 - Current
  • As a Project Manager, working on seamless integration of new acquisitions
  • Integration, implementation, streamline and resolve post implementation challenges for customers such as migration, provisioning, invoicing, shelving, cancel & replace.
  • Manage the entire quality framework for Accounts invoicing involving Output quality audits, Peer review, Cross regional audits and Cross Center Audits
  • Prime for SOX and external audits for the business
  • Manage organizational transformation projects - define project scope and objectives, involving stakeholders and ensuring technical feasibility.
  • Architect solution and ensures solution vision is executed. Apply a combination of broad managerial skills, business analytics and technical knowledge to negotiate, acquire and deploy systems and services that improve the effectiveness and efficiencies of business processes.
  • Operationalize process consistency across Lines of business. Review process gaps and coordinate with functional heads for improvements.
  • Perform risk assessment on process, projects and minimize risks
  • Lead and develop strong project management team. Provide a high-performance culture characterized by teamwork, high morale, efficiency, productivity, innovation and continuous improvement.
  • Train, develop, coach and mentor the specialists, prepare evaluations, approve pay increases hiring decisions and disciplinary actions.

Senior Manager - Operations

Oracle India Pvt. Ltd
07.2011 - 02.2018
  • Manage Cloud, HW, License & Support operations for North America, KPI’s, quarter end finance close for business, reconciliation activities, signoff on monthly/quarterly booking, post booking closures.
  • Identify areas of focus, initiate projects and work with process owners/ IT to get BRD prioritized for project delivery.
  • Engagement forums with key stakeholders such as Collections, Accounts Receivable, Sales Operations, Manufacturing units etc.
  • Lead a team of 80 people, in Global Quote to Order Operations
  • Forecast and preparation of staffing models and initiate hiring requirements
  • Initiate Talent review discussions with team managers for individual team members- Identify top talents/ Rising talents, career discussions.
  • Assess process risks, identify and implement mitigation plans
  • Drive and participate in projects in line with business goals
  • Seamless integration of new business, systems by gathering requirements on process, UAT, governance models and implementation
  • Take ownership of customer escalations and resolution. Responsible for leading collaboration between Oracle entities (e.g. License, Support, Product Development, Provisioning, etc.) to develop solutions.

Manager – Global Procurement & AP Payments

ANZ Support Services India
02.2009 - 09.2010
  • Manage a team of 35 people and ensure that they are motivated towards achieving overall team and business objectives
  • Responsible for managing and overseeing the various Global functions such as GL, Reconciliation, eProcurement, Accounts Payable Discretions, Payments and Vendor management
  • Facilitate work allocation and track operations to ensure required service targets are achieved and risk is minimized
  • Monitor the processing of daily requests in accordance with Bank policies/procedures and customer instructions
  • Responsible for keeping the team informed on policy, procedural, operational & training issues
  • Complete individual career development discussions and ensure development plans are in place for all team members

Deputy Manager – Operations

IBM
09.2007 - 02.2009
  • Manage Three Teams spanning 55 members.
  • Responsible to meeting Service Level Agreement with customers.
  • Identifying business opportunities at the Client end and transition the work to ensure service Delivery on a consistent basis.
  • Responsible to Conduct regular business review with the customer and obtain feedback from them to continuously improve on quality of service.
  • Review with Head of Operations on a weekly basis about self & team’s performance.
  • Conduct Performance Appraisals to Team leaders, client Managers and review appraisals done by Team leaders for their respective Team members.
  • Identify training areas for the Team members and Team Leaders; also ensure execution of the same.
  • Review of Audit observations made by the quality team on a bi monthly basis.
  • Assist HR in recruitment process by conducting Line Interviews.

Assistant Manager – Operations

Hewlett Packard
01.2002 - 02.2007
  • Manage a team of 40 to 45 members and oversee Accounts Payable/ Order management transactions and the first level contact for in country counter parts
  • Conduct Performance Appraisal of team members, adhering to Performance Management Systems in order to achieve a high degree of employee and end user satisfaction
  • Coordinate with process owners, internal clients for improved quality, timeliness of data, and assisting external clients with their queries
  • Recruit skilled and qualified manpower for the process therefore eradicating any increase in operational and training costs owing to high attrition rate
  • Contribute towards Operational Review, Driving metrics and Handling team issues
  • Supporting migrations, implementing process upgrades and accomplishing project dead lines
  • Liaise with support departments for smooth functioning of the process
  • Meet all Service Level Agreements and Audit commitments
  • Constantly work on achieving efficiency gains by means of process improvements and drive the team towards better results

Education

Post-graduation in Business Administration - Finance

Symbiosis University

Bachelor of Science - Business Management (BBM)

Mangalore University

Skills

  • Accounting and finance proficiency
  • Project execution management
  • Effectiveness analysis
  • Client engagement strategies
  • Certified Six Sigma Green Belt
  • Strategic growth planning
  • Optimized resource utilization
  • Execution of transformation projects
  • Global process improvement
  • Quality improvement strategies
  • Compliance auditing expertise
  • SOX audit readiness

Certification

Six Sigma Green Belt Certified- Hewlett Packard

Timeline

Project Manager

Oracle India Pvt. Ltd
03.2018 - Current

Senior Manager - Operations

Oracle India Pvt. Ltd
07.2011 - 02.2018

Manager – Global Procurement & AP Payments

ANZ Support Services India
02.2009 - 09.2010

Deputy Manager – Operations

IBM
09.2007 - 02.2009

Assistant Manager – Operations

Hewlett Packard
01.2002 - 02.2007

Bachelor of Science - Business Management (BBM)

Mangalore University

Post-graduation in Business Administration - Finance

Symbiosis University
Frenita Sonia Pais