Frivita Dsouza
Learning & Development Specialist
Bangalore
Summary
A competent Learning and Development professional with expertise in blended learning and corporate trainings; having hands-on experience in developing, leading, delivering and facilitating learning solutions.
Overview
8
8
years of professional experience
Work History
L&D Asst.Manager, Centre of Excellence
Deloitte USI (Payroll by Aston Carter India)
Bengaluru
07.2024 - Current
- Currently spearheading multiple L&D initiatives for the Analyst Level practitioners from multiple offering portfolio under Deloitte USI Consulting Business.
- Redesigned and managed training programs for Analyst, senior Analyst, Consultants and Senior consultants enhancing the effectiveness learning experiences.
- Leading the training program for Analysts across al offices in India. Overall feedback score is 4.8 on a scale of 5.
- Delivered TTT sessions to ensure effective delivery of the training modules.
- Driving the monthly training calendar initiative, ensuring timely execution and monitoring. Worked on enhancing alignment of workflow processes for more smoother deliveries and efficient tracking.
- Developed comprehensive training modules on various topics for the Onboarding as well as continuous learning training programs.
- Managing a specialized training program focused on core consulting capabilities for new hires of over 1500 practitioners Joining across India . Overall feedback score is 4.7 on a scale of 5.
- Managing stakeholder communications across all initiatives, ensuring transparency and alignment.
- Aligned L&D strategies with TNA and broader business objectives to enhance development of professionals and support organizational goals.
- Worked on Pre post Assessment analysis, Impact analysis of the program.
Senior Executive- L&D
BHIVE Workspaces, Tusker Workspace Pvt. Ltd.
Bengaluru
10.2023 - 06.2024
- Conducted thorough needs needs analysis in collaboration with department heads & SMEs.
- Developed comprehensive role-based Onboarding/Induction Programs and Shadow Learning Programs for freshers & lateral hires. Facilitated 120 onboarding.
- Mentored fresher hires into their role, fostering their growth and increasing departmental expertise. Designed self-paced upskill journeys for various roles. Number of trainees- 60.
- Curated and Facilitated engaging learning & training content on behavioral trainings, business soft skills trainings, and leadership trainings across teams. Trained around 100 employees, with an average batch size of 20.
- Organized POSH trainings, product functional trainings and assessment in collaborations with SMEs. Number of trainees 80-120.
- Evaluated effectiveness of training programs using key performance indicators and adjusted trainings & content as needed.
- Maintained quarterly organizational training calendar.
- Managed L&D budget and stakeholder/vendors.
- Created Standard Operating Procedure (SOP) documents for various Learning and Development (L&D) programs to ensure process standardization.
- Revitalized underperforming departments by implementing targeted training programs, improving their output.
Sales Manager
Simplilearn Americas Inc
Bengaluru
12.2021 - 10.2023
- Facilitated strategic B2C and B2B sales training programs, adopting a consultative approach to enhance sales effectiveness and learner engagement.
- Developed and delivered comprehensive training modules covering product knowledge, sales techniques, objection handling, and customer relationship management. This improved revenue generation of new hires 20% by implementing effective sales strategies, with team driving $120k Business every month.
- Established clear expectations for performance improvement following completion of each training program or module, holding employees accountable for applying newly-acquired skills on the job effectively.
- Revamped and streamlined vendor management processes, achieving a 20% reduction in costs while maintaining quality standards
- Improved customer relations issues, enabling quick resolution, and client satisfaction through tailored learning journey.
Learning and Development Specialist
St. Aloysius Institutions
Mangalore
11.2020 - 12.2022
- Standardized evaluation criteria across all courses allowing for consistent measurement of Trainer feedback for ongoing improvement efforts.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis. Onboarded big player as vendor for the training delivery of a segment.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
- Revamped entire Onboarding Induction Program to enable lateral joiners have smooth transition into their job roles. Facilitated over 300 lateral onboarding.
- Maintained consistent high-quality standards through routine audits of training materials, guaranteeing effectiveness and relevance of learning resources.
- Oversaw the administration of the company's Learning Management System (LMS), Leading the development of website as a one-stop solution for all trainings and relevant resources. Designed new sitemap, content developed site content, and managing communications with the design team and internal stakeholders
Regional Training Head
Learnoventure
Mangalore
05.2017 - 11.2020
- Established clear performance metrics and tracking systems to assess the impact of ongoing training efforts consistently.
- Identified areas for improvement within the organization, Training need Analysis, designing actionable solutions through targeted training initiatives and facilitated experiential learning programs.
- Maintained annual organizational training (OT) calendar
- Facilitated Multiple programs as trainer on Soft skills, leadership and team building with average batch size of 50.
- Evaluated effectiveness of training programs through participant feedback and performance metrics.
- Oversaw the administration of the company's Learning Management System (LMS), Client handling, vendor management while facilitating trainings to the clients.
Education
Executive PGP in Strategic HR Leadership - Human Resources Development
XLRI
New Delhi, India 04.2001 -
Master of Arts - Economics
Mangalore University
Mangalore, India 04.2001 -
Bachelor of Arts - English Lit., History, Economics
St Aloysius Deemed To Be University
Mangalore, India 04.2001 -
Skills
Training Needs Analysis
Curriculum Design
Behavioral & Business Trainings
Stakeholder Management
Training Delivery
Blended Learning
Strategic Thinking
MS Office 365,
Articulate 360, Adobe Captivate, Instructional Design
Effective Communication
Coaching and Mentoring
Timeline
L&D Asst.Manager, Centre of Excellence
Deloitte USI (Payroll by Aston Carter India)
07.2024 - Current
Senior Executive- L&D
BHIVE Workspaces, Tusker Workspace Pvt. Ltd.
10.2023 - 06.2024
Sales Manager
Simplilearn Americas Inc
12.2021 - 10.2023
Learning and Development Specialist
St. Aloysius Institutions
11.2020 - 12.2022
Regional Training Head
Learnoventure
05.2017 - 11.2020
Executive PGP in Strategic HR Leadership - Human Resources Development
XLRI
04.2001 -
Master of Arts - Economics
Mangalore University
04.2001 -
Bachelor of Arts - English Lit., History, Economics
St Aloysius Deemed To Be University
04.2001 -
Similar Profiles
Akhtar KhanAkhtar Khan
DC Senior Consultant at Deloitte Consulting India Private Limited (Deloitte USI)DC Senior Consultant at Deloitte Consulting India Private Limited (Deloitte USI)
ANAMIKA GUPTAANAMIKA GUPTA
Assistant Manager External Audit at Deloitte US- India (USI)Assistant Manager External Audit at Deloitte US- India (USI)
Vishal GargVishal Garg
AUDIT SENIOR at Deloitte US-India (USI)AUDIT SENIOR at Deloitte US-India (USI)
Raghu Vamsi MRaghu Vamsi M
Associate Manager- Finance at Reverie Language Technologies LimitedAssociate Manager- Finance at Reverie Language Technologies Limited
Shwetha AgarwalShwetha Agarwal
Artist Manager at Nineone IncArtist Manager at Nineone Inc