Fahsal Rashid Khan
Srinagar,Jammu and Kashmir
Summary
A highly skilled technical support professional with a proven track record of delivering exceptional customer service and effectively troubleshooting complex technical issues. Proficient in diagnosing and resolving both hardware and software problems, I ensure minimal downtime for clients. I excel at communicating technical information clearly and concisely to non-technical users.
Overview
2
2
years of professional experience
Work History
IT Technical Support Engineer
Microland Limited
Bengaluru, India
08.2023 - 11.2024
- **Troubleshooting**: Expertise in resolving issues with software, hardware, network connectivity, printers, Outlook, and Office 365.
- **Active Directory**: Proficient in user account creation and management with security best practices.
- **Service-Now**: Experienced in incident resolution and management using Service-Now.
- **Software Installation**: Skilled in installing and configuring software to enhance productivity.
- **Remote Support**: Proficient in remote troubleshooting using Jump servers.
- **VPN Setup**: Experienced in configuring VPNs for secure remote access.
Senior Associate Helpdesk
DXC Technology
Bangalore, IN
09.2022 - 06.2023
- Provided first-line support for software, hardware, and network issues, ensuring swift resolutions.
- Conducted troubleshooting, escalated complex issues, and documented all interactions.
- Delivered exceptional customer service while maintaining professionalism.
- Proficient in helpdesk tools and remote desktop software; prioritized tasks to meet deadlines.
- Managed E3 and E1 licenses, including O365 password resets.
- Set up and configured VPNs for secure remote access.
- Handled high-volume calls, chats, and emails, ensuring prompt ticket follow-ups and resolutions.
Education
High School Diploma -
BCA, Computer Science
SrinagarHigh School Diploma -
10TH &12TH.
SrinagarSkills
- ServiceNow Ticketing Management
- SLA and CSAT Achievement
- Troubleshooting Windows OS and Office 365
- VPN Setup and Configuration
- Printer Setup and Maintenance
- Customer Service Excellence
- Strategic Collaboration
- Administrative Coordination
- Service Improvement
- Effective Client Communication
Websites
Accomplishments
- Best in class Award (microland)
- customer choice Award (microland)
- Best contributor Award(DXC)
Timeline
IT Technical Support Engineer
Microland Limited
08.2023 - 11.2024
Senior Associate Helpdesk
DXC Technology
09.2022 - 06.2023
High School Diploma -
BCA, Computer Science
High School Diploma -
10TH &12TH.
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