CRM
FUAD SANEEN N S
AUTOMOBILE ENGINEEER
Salsabeel.Manamboor po ,Kallambalam, Attingal,Trivandrum
Summary
Achieved high customer satisfaction at Popular Mega Motors India Pvt Ltd (TATA Motors) by leveraging expertise in technical knowledge and complaint handling. Excelled in teamwork and collaboration, ensuring efficient service delivery and fostering repeat business through excellent communication. Demonstrated proficiency in CRM software, contributing to streamlined work order management.
Overview
4
4
years of professional experience
Work History
Automotive Service Advisor
Popular Mega Motors India Pvt Ltd (TATA Motors)
10.2022 - 08.2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
Heavy Vehicle Driver
The Leaders Builders & Developers
03.2019 - 06.2022
- Maintained strong working relationships with clients, leading to increased repeat business.
- Assisted in training new drivers on company policies, safety procedures, and efficient driving techniques.
- Navigated challenging road conditions safely, prioritizing the well-being of cargo and other road users.
- Enhanced vehicle safety with regular maintenance checks and proactive repairs.
Automotive Service Advisor
SARAYU MOTORS-ATUL MOTORS
01.2020 - 01.2021
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
Automotive Technician
Auto Care Garage
01.2018 - 12.2019
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Maintained accurate records of time and materials required to perform repairs and service.
Education
Diploma in Auto Mobile Engineering - Automobile Engineering
Government Poly Technic College
Attingal, India 04.2001 -
Higher Secondary Education - Biology Science
CPHSS Kadakkal
Kadakkal, India 04.2001 -
SSLC - High School
Mattapally Memmorial High School
Kollam, India 04.2001 -
Skills
Customer Satisfaction
Complaint Handling
Technical knowledge
Work Order Management
Documentation
Excellent Communication
CRM Software
Teamwork and Collaboration
Software
Microsoft Excel
Auto Cad 3D
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Hobbies
READING, GYM, YOGA, PRAYING, TRAVELLING,
Timeline
Automotive Service Advisor
Popular Mega Motors India Pvt Ltd (TATA Motors)
10.2022 - 08.2024
Automotive Service Advisor
SARAYU MOTORS-ATUL MOTORS
01.2020 - 01.2021
Heavy Vehicle Driver
The Leaders Builders & Developers
03.2019 - 06.2022
Automotive Technician
Auto Care Garage
01.2018 - 12.2019
Diploma in Auto Mobile Engineering - Automobile Engineering
Government Poly Technic College
04.2001 -
Higher Secondary Education - Biology Science
CPHSS Kadakkal
04.2001 -
SSLC - High School
Mattapally Memmorial High School
04.2001 -