Furkan Khan

Screening

• Conducting reviews of santions watchlist alerts generated by automated transaction filtering and client screening system
• Escalating potential sanctions issues or suspicious activity to the head of compliance or money laundering reporting officer.
• Reviewing and investigating PEP screnning alerts utilising the clients screening system , internal CDD and third party source.
• Assisting with the validation of santions and PEP alerts systems and participating in any testing of new release of update of current systems.

Refinitive Screening ( 4 Month )

• Work On Refinitive World Check Screening Software.
• Screening Suspicious People and Flagging them as per there criticality.
• PEP screening alerts utilising the client screening system, internal Customer Due Diligence systems and third party sources

Customer Support ( 12 month )

• Trained and Worked on All Pillars including Account Protection , Account Access , Payments
• Kyc Verification , Idv Analysis , CDD , Account Deletion , Providing tax reports and financial reports to customer.
• Work On crypto Blockchains - Helping customer to Look for there transactions on blockchain and also helping them guiding with crypto currency.

Complaints Team ( 7 months )

• Assisted with complaint gap analyses and risk assessments.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Cross-trained and backed up other customer service managers

Social Media Team ( 9 month )

• Working on Android Store and Apple store. { Coinbase Wallet and Coinbase }
• Increased customer engagement through social media.
• Maintained company's social media presence by posting messages, answering posts, and monitoring responses.

Process Myntra

• Worked As Frontline Agent in fashion E commerce platform.
• Escalating the Delivery issue and Double checking the frauds with evidence.
• Resolving customer issue on phone calls

Process - Flipkart

• Phone Support - Helping users on there issue regarding refunds , return and enquiries.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.