Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Furqaan Muzaffar

Srinagar, Jammu and Kashmir

Summary

Customer-focused professional with proven experience in delivering high-quality service in fast-paced environments. Skilled in communication, problem-solving and teamwork.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Business Development Manager

Alembic Pharmaceutical Ltd
Srinagar
11.2023 - 02.2025
  • Developed strategic partnerships with healthcare providers to enhance product visibility.
  • Conducted market research to identify new business opportunities and trends.
  • Collaborated with sales teams to align strategies and drive customer engagement.
  • Created presentations for stakeholders to communicate business development initiatives.

Customer Service Executive

HDFC BANK LTD
Srinagar
05.2020 - 10.2023
  • Assisted customers with account inquiries and transaction issues.
  • Resolved complaints by providing timely solutions and support.
  • Educated clients on banking products and services offered by the bank.
  • Collaborated with team members to enhance customer service strategies.
  • Documented customer interactions in the bank's CRM system efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.

Education

Master of Arts - Economics

Indira Gandhi National Open University ( IGNOU)
Srinagar, Jammu and Kashmir , India
07.2020 - 12.2023

BBA - Accounting And Finance

University of Kashmir
Srinagar, Jammu And Kashmir , India
03.2016 - 02.2020

Skills

  • Strategic Partnerships
  • Market Research
  • Presentation Development
  • Customer Engagement
  • Excellent Communication Skills
  • Problem Solving and Conflict Resolution
  • Multitasking and Time Management

Languages

Kashmiri
First Language
English
Proficient (C2)
C2
Urdu
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1

References

References available upon request.

Timeline

Business Development Manager

Alembic Pharmaceutical Ltd
11.2023 - 02.2025

Master of Arts - Economics

Indira Gandhi National Open University ( IGNOU)
07.2020 - 12.2023

Customer Service Executive

HDFC BANK LTD
05.2020 - 10.2023

BBA - Accounting And Finance

University of Kashmir
03.2016 - 02.2020
Furqaan Muzaffar