Customer-focused professional with proven experience in delivering high-quality service in fast-paced environments. Skilled in communication, problem-solving and teamwork.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Business Development Manager
Alembic Pharmaceutical Ltd
Srinagar
11.2023 - 02.2025
Developed strategic partnerships with healthcare providers to enhance product visibility.
Conducted market research to identify new business opportunities and trends.
Collaborated with sales teams to align strategies and drive customer engagement.
Created presentations for stakeholders to communicate business development initiatives.
Customer Service Executive
HDFC BANK LTD
Srinagar
05.2020 - 10.2023
Assisted customers with account inquiries and transaction issues.
Resolved complaints by providing timely solutions and support.
Educated clients on banking products and services offered by the bank.
Collaborated with team members to enhance customer service strategies.
Documented customer interactions in the bank's CRM system efficiently.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Gathered customer feedback through surveys and used the data to improve customer service.
Developed positive relationships with customers through friendly interactions.
Resolved customer complaints promptly and efficiently.