Open To Work
Furqaan Shah
Mysore
Work Preference
Summary
Results-driven Operations Manager with over 8 years of experience in hospitality and commercial laundry sectors. Proven ability to scale operations, manage diverse client portfolios, and lead cross-functional teams to enhance revenue growth. Skilled in logistics, vendor relations, and customer retention, contributing to substantial business expansion.
Overview
8
8
years of professional experience
Work History
Director - Operations & Business Development
Shams Laundries Private Limited
04.2018 - 11.2025
- Led end-to-end operations, business development, client acquisition, workforce management, logistics, and strategic growth initiatives for a commercial laundry serving hospitality, transportation, and institutional clients.
- Led business development initiatives and customer acquisition strategies.
- Built and maintained relationships with hotel groups, institutional clients, and procurement teams.
- Managed production planning, logistics coordination, quality assurance, procurement, and inventory control.
- Supervised workforce planning, performance management, and operational efficiency initiatives.
- Negotiated with vendors and suppliers to optimize operational costs and service standards.
- Expanded client portfolio from 6 commercial accounts to more than 40 active clients.
- Supported monthly business revenues of approximately ₹17 lakh.
- Oversaw processing and delivery of approximately 5,500-6,000 linen pieces daily.
- Successfully serviced leading hospitality and institutional clients including Accor Group properties, Mysore Railway Authority, KSRTC Mysore, and multiple 3-star and 4-star hotels.
- Improved operational efficiency through workflow optimization and process improvements.
- Developed long-term customer relationships resulting in strong client retention and recurring business.
Business Development Executive
Adept Consulting Services Pvt. Ltd.
07.2017 - 03.2018
- Generated new business opportunities through lead generation and client outreach.
- Built relationships with prospective customers and key decision-makers.
- Executed sales strategies and contributed to market expansion initiatives.
- Facilitated customer acquisition initiatives to drive sales growth.
- Contributed to business development efforts across multiple market segments.
- Coordinated with internal teams to deliver client requirements effectively.
- Supported customer retention and account management activities.
- Developed strong client engagement and relationship management skills.
Education
Pre-University Course - 12th Grade
St. Philomena's College
Mysore, KarnatakaMysore, Karnataka
Skills
- Operations management
- Business development
- Market expansion
- Sales strategy development
- Revenue growth strategies
- Key account management
- Logistics coordination
- Supply chain coordination
- Vendor procurement
- Process optimization
- Quality assurance
- Strategic planning and analysis
- Budget control
- Customer relationship management
- Stakeholder management
- Team leadership
- Coaching and mentoring
- Employee development
- Staff management
- Cross-functional collaboration
- Effective communication
- Team collaboration
- Relationship building
- Decision-making
- Growth-oriented leadership
- Problem solving
- Adaptability and time management
- Adaptability and time management
Languages
- English
- Kannada
- Hindi
Languages
English
Intermediate (B1)
B1
Kannada
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Accomplishments
- Top Performer at the Laundry Association of India - FY 22-23
- Top Referral Generation BNI FY 22-23
- Top Referral Conversion BNI FY 23-24
- Top Business Generation BNI FY 23-24
Affiliations
- Volunteer at SAVE THE KAVERI RIVER RALLY, GOVT OF KARNATAKA - 2022
- Volunteer at the IDEAL JAWA DAY, MYSURU 2022-2023
- Volunteer at PETA - Save the PETS, 2023
- Volunteer at Garments for the Needy, HEMA Association - 2023-2024
Timeline
Director - Operations & Business Development
Shams Laundries Private Limited
04.2018 - 11.2025
Business Development Executive
Adept Consulting Services Pvt. Ltd.
07.2017 - 03.2018
Pre-University Course - 12th Grade
St. Philomena's College