Furqan Khan
A1-16/S2 Dilshad Ext-2 D.LF Sahibabad Ghaziabad
Summary
To secure a position that would enable me to enhance my skills and challenge my abilities. My aim is to achieve success through hard work and dedication and would like to make a career in an organization, which encourages learning, rewards achievements, provides job satisfaction and further potential for growth.
Overview
12
12
years of professional experience
Work History
Sr. Insurance Associate
EXL Pvt. Ltd.
10.2021 - Current
- I am part of Life and Annuities.
- Working on clients onboarding process for products Life, Dental, Vision, Critical Illness, Accident, Hospital and different types of Supplemental Health Insurance.
- Working experience with onshore and offshore teams.
- Creating of Customer accounts on salesforce software.
- Gathering of documents through various applications.
- Feeding those documented information on IRP tools.
- Giving those customers financial recognition on front end system software.
- Completing my cases on TAT.
- Creating productivity log, ensuring daily productivity targets and accuracy reports.
- Handling clients received queries through chat/email.
- Maintaining update tracker and disseminating it to the team.
Sr. Insurance Associate
MetLife Global Operation Support Center
12.2012 - 08.2021
- My experience at Metlife, where I was part of the Property & Casualty and Medical.
- My responsibility were issuing payment as per given direction to pay or SOP and reporting the data regarding claims.
- Review the Auto and Home damage estimate and make a payment through check and NEFT according through application.
- Send estimate if amount mismatch and need more clarity with clients audit team for reconciliation statement.
- Query through Chart/Mail with client.
- Payments to medical providers or the Injured parties. The medical providers submit the bills for the services rendered to the Injured party. The Injured party also submits disabled.
- I also managed Queue management and provided floor support across multiple processes.
- I was responsible for generating and analyzing several key reports, Including the BOD, EOD and month end reports.
Education
Master of Arts - Economics
Jamia Millia Islamia University
XIIth -
Allahabad Board
Etawah U.PXth -
Allahabad Board
Etawah U.PSkills
- MS-Office
- Salesforce Software knowledge
- Good Typing Speed
- Team Building and Leadership
- Task Management
- Team Training
- Possesses good knowledge and understanding of subjects like Process and own Task
- Ability to work accurately and pay attention to details
- Flexible and a quick learner; possesses skills to work under pressure
Achievement & Awards
Promoted to Senior Executive/SME in October 2024.
Awarded as best monthly performer several times in my previous and current company.
Awarded as best Quarterly Performer in my company
Timeline
Sr. Insurance Associate
EXL Pvt. Ltd.
10.2021 - Current
Sr. Insurance Associate
MetLife Global Operation Support Center
12.2012 - 08.2021
Master of Arts - Economics
Jamia Millia Islamia University
XIIth -
Allahabad Board
Xth -
Allahabad Board
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