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Dynamic Head Housekeeper with strengths in team management and staff training. Trains new staff in cleaning techniques and health regulations, enhancing service quality. Supervises a team of 15, driving performance improvement and operational efficiency. Dedicated professional with expertise in housekeeping operations and customer service excellence. Manages inventory of cleaning supplies, ensuring seamless workflow and resource availability. Briefs team on daily duties, maintaining high standards of cleanliness and guest satisfaction. Dedicated Hotel Receptionist with strengths in enhancing guest experiences through exceptional service. Manages reservations, cancellations, and inquiries, ensuring smooth operations and guest satisfaction. Committed to fostering a welcoming atmosphere and resolving issues promptly. Dynamic leader with expertise in team management within hospitality settings. Trains and supervises staff, driving performance improvements and adhering to quality standards. Delivers operational excellence by effectively delegating tasks and managing resources.

Front Desk Professional experienced in hotel and medical reception. Delivered exceptional guest relations and efficient reservation management through effective telephone etiquette and office administration. Maintained organized daily operations by resolving issues promptly and ensuring smooth workflows. Detail-oriented receptionist with experience in hospitality and healthcare settings. Skilled in front desk management, telephone communication, reservation coordination, and appointment scheduling. Known for handling check-ins, calendars, and guest or patient concerns with accuracy and professionalism.

Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Detail-oriented professional with a background in Astronomy and Astrophysics, skilled in research and analysis. Manages guest enquiries and bookings with effective communication and a service-oriented mindset. Cultivates positive guest relationships through attentive listening and effective complaint resolution. Ensures efficient front desk operations by accurately handling bookings, room allocations, and telephone queries.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Delivered exceptional guest service by greeting guests, managing check-ins/check-outs, and resolving concerns in a fast-paced hotel environment.

  Operated Stay PMS and Single Pane of Glass (SPG) to manage reservations, guest accounts, billing, room assignments, and digital service requests.
  Verified guest identification, issued and sanitized keycards, processed payments, room charges, concessions, and created guest vouchers.
  Recognized Marriott Bonvoy Elite/VIP members and provided eligible benefits, including verified complimentary breakfast vouchers and VIP welcome amenities.
  Coordinated with housekeeping to manage room status, early arrivals, late departures, and special guest requests to maximize operational efficiency.
  Managed group reservations, answered multi-line phone systems, fulfilled front desk requests, and maintained accurate guest records.
  Resolved guest service issues using sound judgment while maintaining Marriott hospitality standards and high guest satisfaction.
  Prepared daily operational reports, end-of-day packets, and maintained organized financial and administrative documentation.
  Performed Night Audit by reconciling daily transactions, balancing guest accounts, generating audit reports, and reporting operational discrepancies.
  Maintained hotel security by securing entrances, monitoring overnight activity, ensuring safety procedures were followed, and remaining alert for signs of human trafficking.
  Prepared VIP gift bags, restocked front desk supplies, maintained the Starbucks beverage station, and completed nightly facility closing procedures.



Furquan Arshad

Overview

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Hotel Receptionist

Sales Manager

Education

High School Diploma -

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Hotel Receptionist

Sales Manager

High School Diploma -

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