Furquan Arshad
New Delhi
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
Hotel Underbridge
New Delhi
09.2021 - 11.2024
- Processed incoming mail, faxes and email messages for the hotel staff.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Ensured that the front desk was adequately stocked with supplies throughout the day.
- Computed bills, collected payments and made change for guests.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Assisted guests at check-in, providing information on various services within hotel.
Sales Manager
Raja Supermarket
New Delhi
10.2019 - 08.2021
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Created and presented monthly reports to management on sales performance.
Education
High School Diploma -
S.H. INTER COLLEGE, TULSIA
KISHANGANJ05-2015
Skills
- Reservation management
- Guest relations
- Initiative-taking
- Multilingual proficiency
- Professional appearance
- Hotel software expertise
Languages
Hindi
First Language
Urdu
Beginner
A1
Nepali
Beginner
A1
English
Beginner
A1
Punjabi
Beginner
A1
Timeline
Hotel Receptionist
Hotel Underbridge
09.2021 - 11.2024
Sales Manager
Raja Supermarket
10.2019 - 08.2021
High School Diploma -
S.H. INTER COLLEGE, TULSIA
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