G AJIT
Meerpet, Hyderabad
Summary
Award-Winning retail sales professional with demonstrated background creating successful in-store promotions and Managing diverse facets of retail sales operations SUMMARY OF QUALIFICATIONS Continually recognized with Promotions of increasing responsibility for outstanding work ethic Strong Communicator with dynamic Training and Management abilities. Team leader, who establishes goals and motivates employees to achieve objectives, Consistent contributor to corporate Sales and Success
Overview
20
20
years of professional experience
Work History
Admin Manager
Pranahitha Hospital
01.2022 - Current
- Schedule and co-ordinate front office representatives
- Interacting with various departments and facilitate volunteers support for their daily needs
- Meeting orient volunteer’s about their schedule
- Attending to volunteer’s grievance and issues
- Maintaining database of volunteers make sure its updated for everyone
- Supervises the overall activities of Front Office, Housekeeping, Security , Laundry, Recreation and operations
- Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
- Schedules and regularly conducts routine inspections of areas under control
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of employees
- Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
- Oversee the hiring and credentialing of all clinical staff, as well as the training and supervision of non-clinical personnel
- Educated clinical and non-clinical personnel on matters such as proper charting and documentation, correct procedure and diagnosis coding, and claims submission guidelines
- In conjunction with the Medical Director, implemented daily rounding for quality and compliance on every patient
- Developed and implemented daily “huddles” to enhance “real time” communication with staff.
Manager
Nakshatra Hospital
02.2018 - 12.2021
- Duty
- Schedule and co-ordinate front office representatives
- Interacting with various departments and facilitate volunteers support for their daily needs
- Meeting orient volunteer’s about their schedule
- Attending to volunteer’s grievance and issues
- Maintaining database of volunteers make sure its updated for everyone
- Supervises the overall activities of Front Office, Housekeeping, Security , Laundry, Recreation and operations
- Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
- Schedules and regularly conducts routine inspections of areas under control
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of employees
- Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
- Oversee the hiring and credentialing of all clinical staff, as well as the training and supervision of non-clinical personnel
- Educated clinical and non-clinical personnel on matters such as proper charting and documentation, correct procedure and diagnosis coding, and claims submission guidelines
- Coordinated with external audit teams conducting compliance checks on four separate occasions
- In conjunction with the Medical Director, implemented daily rounding for quality and compliance on every patient
- Developed and implemented daily “huddles” to enhance “real time” communication with staff
- Modified hiring practices in nursing to improve nursing skills while minimizing registry and overtime usage
- Successfully addressed patient complaints and issues of risk management
- Worked closely with all members of the administrative staff.
Area Manager
Masti Health & Beauty Pvt. Ltd
04.2015 - 01.2018
- Handling 3 Outlets)
- Looking after the Operations of our outlet
- Maintain an up to date version of the Spa Procedure Manual and ensure compliance
- Develop and maintain Spa literature, documentation and process handling requirements
- Frequent visits to the outlets to ensure audits of the processes and compliance
- Attend Management meetings and convey all relevant information throughout the Spa
- Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation
- Ensure equipment is maintained in good working order
- Ensure stock and cash items are kept safely under lock and key
- Minimize or eliminate losses through negligence with monitoring programs
- Implement a clearly established opening and closing procedure
- Ensure stock and cash items are kept safely under lock and key
- Minimize or eliminate losses through negligence with monitoring programs
- Implement a clearly established opening and closing procedure
- Manage inventory effectively
- Effectively administer and monitor Staff Scheduling procedures
- Demonstrate an exceptional level of professionalism for the staff to emulate
- Create a motivating environment of sincerity, warmth and fun for staff and guests
- Implement ongoing skills training to ensure service standards are being upheld
- Develop and monitor Job Descriptions and Staff Goals Planning
- Create and maintain Staff Contracts, ensuring accuracy and compliance
- Perform Staff Evaluation Reports with proposed action plans
- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
- Uphold gracious front desk procedures in the booking and handling of customers
- Maintain fresh, effective programs to consistently retain and grow customer base
- Develop and maintain compensation guidelines for customer complaint handling
- Anticipate, identify and ensure customer needs are being met in the best possible
- Monitor customer satisfaction with surveys, focus groups and comment cards
- Develop and deliver credible, competitive, value-plus service to the customer
- Guide staff to become caring problem solvers, cooperative, accommodating.
Restaurant General Manager
KFC Restaurant
02.2010 - 03.2015
- Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
- Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks
- Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands
- Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
- Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements
- Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons
- Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Cluster Manager
Univercell Telecommunication Pvt. Ltd
08.2006 - 01.2010
- Handling 4 Showrooms)
- Train and manage sales staff of independent stores
- Oversee in-store promotions, including displays, point-of-sales, and general retail operations
- Oversee registers, verify receipts, handle all bank deposits, and monitor daily balances
- Responsible for daily sales and Target tracking
- Oversee and monitor all point of sales activities in the store which includes – sales transactions, tracking Customer orders& payments, registering sale & maintaining Inventory Updates, providing service, handling returns & refunds
- Gathering consumer data for feedback
- Establish and maintain professional, clean, and well-stocked store
- Promote and maintain team morale, yield management skills and “can-do” attitude
- Continually educate staff on key products and current consumer trends
- Reporting to the Operation Manager
- Planning Sales- Targets and Achievements
- Co-ordination between store and H.O
- Responsible for generating specific reports on regular intervals
- Ensure regular training of store staff on all aspects of customer service, product knowledge and Selling skills
- Create seamless customer service orientation among store employees by ensuring timely and efficient customer Service
- Assess mystery shopping feedback and prepare action plan for improvement Sales and Commercial Profit
- Achieve the revenue targets for the store
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
- Review and provide regular feedback on staff performance against expectation
- Ensure effective resource planning and succession planning
- Take care of the entire activations in time
- Increasing the Potentials of the Outlet
Store Manager
M/s Tata Tele Services Ltd
03.2003 - 07.2006
- Responsible for generating client specific reports on regular intervals
- Responsible for handling a team of 15 staff comprising of Supervisors & Team members
- Take care of the entire activations in time
- Take care of the customers by explaining about the bill procedure
- Take a strategic approach for the target achievement
- Effective resource planning for customer service
- Oversee cash transaction entry and management (Petty cash, POS cash elements, change floats)
- Regularly audit own store administration and resolve any issues
- Execute price revisions within the store
- Train and manage sales staff
- Responsible for daily sales & target tracking
- Promote and maintain team morale, yield management skills and “can-do” attitude
Education
Intermediate -
Telangana Open School
Skills
Excellent leadership skills in working with both the clinical and non-clinical sides of healthcare -Expert knowledge of regulatory standards and protocols -Strong understanding of sound financial management practices -Adept at conflict resolution -Good communicator and listenerKEY WORDSManagement training, customer service manager, retail sales manager, customers loyalty, In-store promotions, Inventory control & Loss prevention
Long Drive, Watching Movies,
1,Love to go long drive and enjoy nature. I am a nature lover.
2, Love to watch action and comedy movies
Timeline
Admin Manager
Pranahitha Hospital
01.2022 - Current
Manager
Nakshatra Hospital
02.2018 - 12.2021
Area Manager
Masti Health & Beauty Pvt. Ltd
04.2015 - 01.2018
Restaurant General Manager
KFC Restaurant
02.2010 - 03.2015
Cluster Manager
Univercell Telecommunication Pvt. Ltd
08.2006 - 01.2010
Store Manager
M/s Tata Tele Services Ltd
03.2003 - 07.2006
Intermediate -
Telangana Open School