Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Social Corporate Citizenship
Personal Information
Certification
Disclaimer
Timeline
Generic
G.Bhanu Pratap

G.Bhanu Pratap

Bengaluru

Summary

Seasoned Team Lead with a proven track record at Accenture, adept in Incident Management and Power BI, enhancing team performance and client satisfaction. Skilled in data analysis and effective communication, I've driven significant process improvements and customer resolution successes, showcasing strong problem-solving and leadership abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead (Incident Manager Manager)

Accenture
Mahadevpura
02.2021 - 03.2025
  • Company Overview: Client Microsoft
  • Was handling a team of 23 individuals in Incident management team
  • Supporting the Client with their customers reactive side and getting the team to perform the tasks
  • Connecting with the Management to implement the changes and support them with the deadlines
  • Supporting the Clients in Power Bi queries and assisting the team customers resolve it
  • Client Microsoft

Senior Support

BHILWARA INFOTECH- Mindtree
WHITEFIELD
07.2020 - 09.2021
  • Company Overview: Client Microsoft
  • Working as a part of Power BI support team for Microsoft
  • Answering customer, the technical issue and supporting on the resolution timelines
  • Connecting with the customer to understand the issue and provide the resolution on timely manner
  • Going through the trend of the issues and supporting the team on it
  • The inside view of a Digital marketing company and also learnt the structure of a sales team day to day life
  • Client Microsoft

Senior Support

E-TEAM - Accenture
Mahadevpura
07.2018 - 07.2020
  • Helping and resolving any query of the sales team, in the Digital media company

Senior Customer Support Representative

GROUPON SHARED SERVICES
WHITEFIELD
11.2017 - 06.2018
  • Helping and resolving any query of the customer, in the ecommerce company
  • Designated as a Senior Customer Support Representative, handling client, scheduling Delivers and collections, Handling emails and chat
  • Following up with the Customer for the unresolved quires, also preparing the data based on the daily reports
  • Was entitled with NPS champ and also got an inside view of what is customer satisfaction

Practitioner

CONCENTRIX
HEBBAL
12.2014 - 01.2016
  • Customer operations, banking field was handling the customer queries
  • Designated as a Practitioner, was entitled with NPS champ, was dealing maximum with the complaints, Collections Department, Taking the quires of the customer and sorting them at the earliest

Education

B.com - finance

Bishop Cotton Academy of Professional Management BCAPM
Yelahanka
01.2015

12th -

K.V CRPF BANGALORE
Yelahanka
01.2011

10th -

K.V AFS JAISALMER
Jaisalmer
01.2007

Skills

  • Team lead
  • Incident Manager
  • Advanced Excel
  • Python
  • Power BI
  • Specialized in finance
  • Typing speed: 14 to 24 words per minute
  • Incident management
  • Power BI support
  • Data analysis
  • Customer resolution
  • Change management
  • Technical troubleshooting
  • Team collaboration
  • Project management
  • Customer engagement
  • Process improvement
  • Effective communication
  • Problem solving
  • Time management
  • Decision making
  • Customer service
  • Performance improvement

Extracurricular Activities

Attended various inter-college management fests Active participant in debates and sports held in college

Hobbies and Interests

  • Swimming
  • Making new friends
  • Self-talking
  • Basketball
  • Music
  • Travelling

Social Corporate Citizenship

  • Participated in Blood Donation camps
  • Donated money for Help Age India

Personal Information

  • Father's Name: G. Kesava Reddy
  • Mother's Name: G. Prabhavathi
  • Title: Ex-IAF, Clerk at Vijaya bank
  • Date of Birth: 07/10/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Certification

Data Analytics, NIIT, 11/01/18, 10/31/19, Twitter Sentimental analysis, OCR

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

Team Lead (Incident Manager Manager)

Accenture
02.2021 - 03.2025

Senior Support

BHILWARA INFOTECH- Mindtree
07.2020 - 09.2021

Senior Support

E-TEAM - Accenture
07.2018 - 07.2020

Senior Customer Support Representative

GROUPON SHARED SERVICES
11.2017 - 06.2018

Practitioner

CONCENTRIX
12.2014 - 01.2016

B.com - finance

Bishop Cotton Academy of Professional Management BCAPM

12th -

K.V CRPF BANGALORE

10th -

K.V AFS JAISALMER

Similar Profiles

CREATE PROFILE
G.Bhanu Pratap