G. Devi Sree
Hyderabad
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.
Overview
9
9
years of professional experience
Work History
Ops Support Specialist
Amazon Development Centre (India) Pvt. Ltd.
Hyderabad
11.2021 - 05.2025
- Act as a point of contact for internal stakeholders in operations-related queries.
- Support operations teams with escalations, performance metrics, and policy updates.
- Assist in process documentation and improvement efforts to streamline workflows.
Reopen Resolution Expert
.
Hyderabad
08.2021 - 11.2021
- Specialized in resolving complex and re-opened seller cases with high accuracy.
- Collaborated with quality and training teams to identify recurring issues and provide feedback for resolution.
- Reduced repeat contacts through root cause analysis and seller education.
Project – Process Improvement and Training Module Automation
.
Hyderabad
12.2019 - 02.2020
- Led process improvement initiatives focused on training module delivery and automation.
- Developed tools and workflows to streamline the onboarding and training of new hires.
- Contributed to enhanced efficiency and reduced manual errors across training sessions.
Seller Support Associate – US, UK, IN Processes
.
Hyderabad
10.2018 - 08.2021
- Provided email-based support to sellers across US, UK, and IN marketplaces.
- Managed a wide range of issues including policy, product listings, performance, and operations.
- Maintained high standards of accuracy and customer satisfaction.
Nodal Escalation Desk – Airtel
Tata BSS (Conneqt Corp Solutions)
11.2017 - 09.2018
- Handled high-priority customer escalations for Airtel services.
- Collaborated with back-end teams to resolve issues efficiently and maintain service quality.
Process Associate – CASA & TAB Accounts
Karvy (Forde I Search Pvt Ltd)
05.2016 - 10.2017
- Resolved account opening and scrutiny-related queries for PAN India branches.
- Offered timely solutions to ensure compliance and operational accuracy.
Education
Bachelor of Engineering -
MVSREC
NadergulSkills
- MS Office (Word, Excel, PowerPoint)
- Internet Research & Tools
- Strong communication and interpersonal skills
- Team player
- Self-motivated
- Confident
- Quick learner
- Strong work ethic
Languages
- English
- Telugu
- Hindi
Hobbies and Interests
Listening to music
Personal Information
- Date of Birth: 03/27/90
- Nationality: Indian
Timeline
Ops Support Specialist
Amazon Development Centre (India) Pvt. Ltd.
11.2021 - 05.2025
Reopen Resolution Expert
.
08.2021 - 11.2021
Project – Process Improvement and Training Module Automation
.
12.2019 - 02.2020
Seller Support Associate – US, UK, IN Processes
.
10.2018 - 08.2021
Nodal Escalation Desk – Airtel
Tata BSS (Conneqt Corp Solutions)
11.2017 - 09.2018
Process Associate – CASA & TAB Accounts
Karvy (Forde I Search Pvt Ltd)
05.2016 - 10.2017
Bachelor of Engineering -
MVSREC
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