G JAI GANESAN
Chennai
Summary
With over 16 years of experience, successfully managing customer queries, resolving issues, processing invoices, and consistently ensuring client satisfaction. Throughout my career, honed skills in effectively addressing customer needs and providing exceptional service. Expertise in managing customer relationships and resolving complex problems resulting in high levels of client satisfaction and repeat business. Dedicated to delivering top-notch service and exceeding customer expectations.
Overview
18
18
years of professional experience
Work History
Senior Processing Associate Specialist
TATA CONSULTANCY LIMITED
12.2011 - 12.2024
- Dealing with Bank of America employees card management process
- Card management email support
- Processing AP pro invoice
- Generating card management reports
- Rebates invoice processing
- Hands on experience on usage of SAP, BOA SAP, concur SAP application
- Involved in providing plans for new broadband connections for BT customers in UK
- Preparing job pack for the plan issued customers
- Raising and Issuing estimate for the planned and prepared job packs
- Involved in OCR job packs and OCR planning and OCR estimate raising and issuing
- Involved in Bert mapping for OCR and Bert recording in OCR task
- Involved in Pon commissioning for various regions and various aspects
- Involved in different types of pon commissioning
- Involved in ODF Bert recording
- Involved in Canadian Mutual fund Transfer Agency Ops, maintaining records of shareholder transactions and balances
- Efficient in using Transfer Agency Applications, Good experience in Analysing Bloomberg, Reuters MFdata
- Got trained in various process internally basis of my current job performance
- Maintains healthy processing accuracy across all transactions every month and also helps and guides fresher's and new joiners' basis of my handsome experience and teach them and gives regular updates while processing
- Updating client's database and records received thru E mails
- Solving customer's queries and problems Thru E mails
- Keeping follow-ups and taking own responsibilities and helping the customers any time
- Activities Involved In the process Redeeming, purchase, Transfer
- Hands on experience of on all type of financial transactions
- Process Purchase orders, Clearing Redemption, Switches and Transfers
- Notional Calculation
- Assignment (Loan Product)
- Quality check for transfers and redemptions
- Helping in Preparing various reports and sending mails to clients at regular intervals
Inbound Customer Service Executive
ADF Pvt Ltd (An Affiliate of HDFC Bank)
04.2008 - 11.2011
- Handling customer queries and ensuring resolution on-call
- Maintaining and resolving follow up cases within specified time-frame
- Liaising with the bank's various backend teams in resolving customer issues & complaints
- Responsible for a team during night shifts and handling escalated calls during nights
- Maintaining service levels and healthy ATT's monthly
- Achieving targets in selling the bank's products like balance transfers, loan on card and general insurance products
- Monitoring calls of trainees and imparting process knowledge
- Hot listing credit card numbers received from the bank's regional call centers nationwide
- Checking and posting monetary values regarding reversal of charges billed in Statements
- Preparing monthly shift allowance reports for the customer service team in Chennai
- Preparing reports regarding downtime system issues faced in night shifts
- Ensuring zero exceptions by checking referrals done by inbound CSE
Customer Service Executive
GE MONEY COUNTRYWIDE FINANCIALS VCS LTD (ManPower consultancy)
05.2007 - 03.2008
- Handling customer queries relating to GE Money Cash, Credit Card queries
- Handling Escalation calls and resolving them immediately with the utmost care and concern
- Maintaining a healthy C-SAT score
Education
MBA - General (HR)
Alagappa University
01.2013
B.COM - Corp Sec
JHA Agarasen College
01.2007
Skills
- Data entry
- Workflow management
- Compliance
- Auditing
Languages
English
Hindi
Tamil
Telugu
Malayalam
Professional Recognition
- Top performer award, 07/01/22
- The Top Performer - SOND contest, 2009
- Best Performer, 11/01/08
- INFINITE MILE Award, 09/01/07
Personal Information
- Father's Name: Vijaya kumar G
- Date of Birth: 06/14/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Playing cricket ,listening in music, watching cricket.
Good Team Player and all rounder won many man of the matches awards.
Good Listener and enjoy music.
Additional Information
Completed HDCA course in CSC computer center.
Have customer service experience.
Having Banking experience.
Mutual Funds experience.
Telecom experience.
Job pack creation.
OCR/OFR processing.
Daily MIS reports related card management and other process depending on requirements.
Tiger project.
Worked in many short term projects internally in TCS.
Timeline
Senior Processing Associate Specialist
TATA CONSULTANCY LIMITED
12.2011 - 12.2024
Inbound Customer Service Executive
ADF Pvt Ltd (An Affiliate of HDFC Bank)
04.2008 - 11.2011
Customer Service Executive
GE MONEY COUNTRYWIDE FINANCIALS VCS LTD (ManPower consultancy)
05.2007 - 03.2008
B.COM - Corp Sec
JHA Agarasen College
MBA - General (HR)
Alagappa University