G. LEELA RANI

Client -Apple Maps

• Define clear team goals, set objectives, and create timelines to meet targets.
• Track team performance, provide regular feedback, conduct reviews, and report progress to upper management.
• Ensure the team complies with company policies and procedures.
• Strong organizational and time-management abilities.
• Problem-solving and decision-making skills
• Client - Apple. Projects - Apple Pay, Jana and Morrow.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

Client -Google Maps

• Joined as an Operator and got promoted to Quality check within 6 months.
• Collaborated closely with cross-functional teams to ensure seamless communication of quality expectations for 6 months.
• Moved into Research level (RL - 1) for 6 months where I was responsible for Comparing mismatch to engineer & Live tool.
• Moved into Subject Matter Expert(SME) for 6 months to provide support to On job trainees operators( OJT).
• Working as a Trainer Assistant from last 6 months, gave fast track sessions to above B1 bands (for POD leads, TLs). Worked as Supportive Trainer with detailed knowledge of industry practices and skill to provide long-term success for companies.
• Currently responsible for New hire training's, refresher's, Policy updates, Tool updates & Onboarding.
• As of now we are working for metro top 10 + projects this includes speed limits based on all responsibilities this is also known as Autograph Speed Limits Workflow.
• Worked for speed limits project and completed with good CMM.
• Trained on Calypso & Atlas tools Proven success working with Google clients for driver-less cars (ADAS-Advanced Driver Assistance System).
• Working for Google Client.
• Assisted in developing training materials for employee onboarding programs.
• Coordinated training sessions and workshops for new team members.

Client - Apple Maps

• Team support for new Associates to achieve their targets with Quality.
• Completed day-to-day duties accurately and efficiently.
• Worked as Mentor for New Associates.
• Responsible for producing the quality output from the Work assigned.
• Meet the daily Metrics.
• Correction of error on feedback from client.
• Ability to provide support to groom up the new associates technically.
• Meeting client requirements within TAT and with accuracy.
• Ability to handle high level data analysis.