Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Father's Name
Personal Information
Acknowledgement
Timeline
Generic

G. MAGESH

Chennai

Summary

To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.

Overview

10
10
years of professional experience

Work History

HRIS Analyst - HCM (Application Support)

Bay-pac Systems Private Ltd
05.2021 - Current
  • Application Support, HCM, Payroll Processing and Email Support: Workday Integration Specialist (UMG - Universal Music Group)
  • Collaborated with Workday HR clients annually to update integration schedules and accommodate time zone changes for payroll integrations in Workday
  • Diagnosed and resolved integration issues, collaborated with IT, and provided timely technical support via Email
  • Monitored daily, weekly, and monthly integrations for UMG in Workday
  • If issues occurred during output file delivery to clients via SFTP, promptly provided information and resolved them
  • Managed 45+ integrations, both inbound and outbound, for UMG in Workday
  • Managed and coordinated global payroll output files for 48 countries, ensuring timely delivery according to schedules
  • Configured Workday integrations run monthly to extract payroll input as XML, which is loaded into OneConnect ETL Tool to generate the payroll output file
  • In ServiceNow, clients create tickets for EIB loads, technical issues, and high-priority requests
  • I actively manage ticket resolution through real-time collaboration and quick decision-making
  • Payroll Management (Unisys Company, RTX Corporation and Disney)
  • Managed payroll processes for Unisys Company and RTX Corporation, covering multiple pay groups and Disney workday compare delta files loading activities
  • Unisys processed input files, transforming them from .txt to .CSV format using Oneconnect ETL and posting output files through EPIP to ADP
  • Daily, we receive client files containing employee job data, earnings, and deductions
  • After loading them into our database for up-to-date employee histories, we confirm data accuracy in SQL Oracle
  • Conducted weekly payrolls with a focus on precision and timeliness, following daily process steps
  • Utilized Oneconnect ETL for seamless data operations, including extraction, pre-validation, transformation, and file transfer
  • Unisys Dashboard is our web application for viewing post-payroll data for both clients and our internal operations
  • Additionally, it serves as the platform for client payroll approval
  • We use SQL Oracle to update mappings for new elements, adjust pay period dates, and activate the pay group to generate payroll output

Process Advisor

Barclays Global Service Centre Ltd
01.2015 - 09.2020
  • Retail Operations Team - Banking Complaints
  • Managed customer complaints related to credit cards, personal loans, mortgages, and overdrafts
  • Conducted mandatory Know Your Customer (KYC) verification to verify customer identities and assess risk for further complaint review
  • Handled complaints from various sources, including customers and third parties such as claims companies, custodians, and solicitors, ensuring proper customer authorization for third-party interactions
  • Utilized internal systems to screen and match customer information, including names, addresses, phone numbers, email IDs, mother's maiden names, and National Insurance numbers
  • Investigated complaints and made informed decisions on resolutions, including upholding, seeking further information from customers, and defending, in compliance with Financial Conduct Authority (FCA) regulations (UK)
  • Collaborated with onboarding teams through email communication and calls to clarify complex complaints, ensuring accurate analysis and resolution
  • Other Activities:
  • Downloading cases from various queues and assigning them to the team through Excel
  • Tracking the hourly count of individual team members with pivot tables and sending the count to the manager
  • Clarifying doubts for team members and assuming the role of Subject Matter Expert (SME) in the team
  • Sole responsibility for clearing certain risk queues daily
  • Conducting training sessions for newly hired employees and administering aggregation tests to them before the go-live process

Education

B.com - Financial Accounting, Business Communication, Business Economics

PACHAIYAPPAS UNIVERSITY OF MADRAS
Chennai, Tamilnadu
01.2014

HSCC - Accountancy, Commerce, Economics

Private
Chennai, Tamilnadu
01.2010

SSLC - Science, History, Geography, Biology, Maths

S.V.M SCHOOL
Chennai, Tamilnadu
01.2007

Skills

  • MS Office
  • Excel
  • VLOOKUP
  • PowerPoint
  • Pivot Tables
  • Decision-making
  • Oracle SQL

Accomplishments

  • Winner, Service Excellence Award, 02/01/16, Outstanding contribution.
  • Winner, Barclays Recognition Program Award for Excellence, 10/01/16, Outstanding contribution.

Languages

Tamil
English

Father's Name

T.Gajendran

Personal Information

  • Date of Birth: 03/01/91
  • Nationality: India

Acknowledgement

I hereby declare that all the details furnished above are true to the best of my knowledge.

Timeline

HRIS Analyst - HCM (Application Support)

Bay-pac Systems Private Ltd
05.2021 - Current

Process Advisor

Barclays Global Service Centre Ltd
01.2015 - 09.2020

B.com - Financial Accounting, Business Communication, Business Economics

PACHAIYAPPAS UNIVERSITY OF MADRAS

HSCC - Accountancy, Commerce, Economics

Private

SSLC - Science, History, Geography, Biology, Maths

S.V.M SCHOOL

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