Head of Store with extensive experience in retail management. Proven expertise in team leadership, inventory control, and customer service. Achieved significant improvements in store performance through strategic planning and effective personnel training. Enhanced customer satisfaction and drove sales growth consistently.
Hi, I’m
G Mahesh
Head of Store
Bangalore,KA
Summary
Overview
11
years of professional experience
1
Certification
Work History
Ethos LimitedBangalore
Head of Store
04.2024 - Current
Job overview
- Ensured efficient workflow and customer satisfaction by managing daily store operations.
- Promptly resolved customer complaints to enhance shopping experiences and foster loyalty.
- Trained staff to uphold company standards while delivering excellent service.
- Collaborated across teams to achieve shared goals and meet deadlines effectively.
- Assisted customers with inquiries, improving satisfaction through clear communication.
- Implemented innovative solutions that elevated team performance and project results.
- Promoted customer satisfaction by providing knowledgeable service in issue resolution.
Titan company LimitedBangalore
Regional Technical Trainer - Watches
03.2023 - 09.2023
Job overview
- Implemented a mentorship program, pairing experienced staff with new employees to support their ongoing professional development.
- Managed training schedules and logistics, coordinating with multiple departments to ensure smooth execution of training sessions.
- Assessed trainee performance through practical exams and quizzes, providing constructive feedback to promote continuous improvement.
- Utilized a variety of training methodologies, including hands-on workshops, seminars, and webinars, to cater to different learning styles.
- Maintained up-to-date knowledge of technological advancements, integrating new tools and techniques into training curriculums.
- Monitored and reported on the effectiveness of training programs, recommending adjustments to improve future sessions.
- Designed interactive e-learning modules to facilitate remote training sessions, maximizing participant engagement and learning outcomes.
- Developed and delivered comprehensive technical training programs for new and existing staff, enhancing their skill sets.
- Tailored training content to meet the specific needs of diverse audiences, including engineers, support staff, and management teams.
- Reviewed and updated training documentation regularly, maintaining accuracy and compliance with regulatory standards.
- Collaborated with subject matter experts to update training materials, ensuring relevance to current industry standards and practices.
- Provided one-to-one coaching sessions for individuals requiring additional support, customizing learning approaches to suit their needs.
- Negotiated with external vendors to procure training resources and materials, optimizing budget allocation for educational purposes.
- Facilitated open discussions and forums for trainees, fostering a collaborative learning environment.
- Organized industry-specific workshops and guest lectures, enriching the training curriculum with external expertise.
Titan company limitedBangalore
Store In charge
07.2022 - 02.2023
Job overview
- Prepared detailed reports on sales performance, inventory, and staff productivity for management review.
- Coordinated with the store manager to develop marketing strategies, boosting footfall and sales.
- Updated visual merchandising displays, drawing attention to promotional items and increasing sales.
- Conducted regular performance reviews, offering constructive feedback to enhance team productivity.
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Collaborated with the security team to enhance in-store safety measures for staff and customers.
- Resolved operational issues swiftly, minimizing disruption to the store's service and performance.
- Promoted a culture of continuous improvement, encouraging staff to suggest enhancements to operations and customer service.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand.
- Led by example, demonstrating exceptional sales techniques and customer engagement practices.
- Organized staff meetings to communicate targets, share updates, and foster team unity.
- Managed scheduling, ensuring adequate staffing during peak times to optimize customer service.
- Assessed and reordered stock based on seasonal trends and customer preferences, maximizing sales opportunities.
- Oversaw stock replenishment, liaising with suppliers to secure timely deliveries within budget.
- Implemented loss prevention strategies, significantly reducing shrinkage rates through staff awareness.
- Scheduled store shifts using retail scheduling software.
- Processed cash and card payments efficiently, returning change with absolute accuracy.
- Trained and supervised team delivering on store sales targets.
- Empowered sales team to maximize sales revenue and exceed corporate goals.
Titan company limitedBangalore
Senior Customer Relationships Officer
11.2018 - 06.2022
Job overview
- Developed and maintained a comprehensive client database, streamlining communication and follow-up processes.
- Updated product knowledge regularly through training and research, providing clients with accurate information.
- Organized and led product demonstrations at trade shows, generating significant interest and leads.
- Actively participated in weekly sales meetings, offering insights and strategies to drive sales forward.
- Implemented effective sales strategies to overcome competition and penetrate new market segments.
- Coordinated with the logistics team to ensure timely delivery of products, enhancing customer experience.
- Delivered comprehensive product presentations, highlighting features and benefits to stimulate sales growth.
- Analyzed market trends to identify new sales opportunities, contributing to strategy development.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Utilized CRM software to track sales progress and identify areas for improvement.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Collaborated with the marketing team to develop promotional materials, boosting brand visibility and sales.
- Gathered customer feedback on products and services, informing improvements and innovations.
- Utilized social media platforms to promote products, reaching a wider audience and boosting sales figures.
- Monitored stock levels and liaised with the procurement team to ensure availability of best-selling products.
Fossil India Pvt LtdBangalore
Customer Relationship Officer
08.2016 - 10.2018
Job overview
- Created and maintained a client database, enabling personalized marketing campaigns and follow-ups.
- Achieved and exceeded monthly sales targets consistently, earning recognition as top salesperson on several occasions.
- Managed inventory levels to meet demand without overstocking, optimizing space and resources.
- Utilized social media platforms to promote products, reaching a wider audience and driving sales.
- Prepared detailed sales reports for management review, highlighting achievements and areas for improvement.
- Participated in weekly team meetings to discuss sales performance and strategies for upcoming challenges.
- Monitored competitor activity and adapted sales strategies to maintain a competitive edge.
Just in vogueBangalore
Customer Care Associate
03.2015 - 07.2016
Job overview
- Provided detailed product information and assistance, helping customers make informed purchasing decisions.
- Monitored customer service performance metrics, striving for excellence in all customer interactions.
- Conducted follow-up calls for feedback to gauge customer satisfaction and identify areas for improvement.
- Developed knowledge base articles and FAQs to assist customers in self-service, reducing inbound call volume.
Education
Madanapalle Institute of Technology and scienceMadanapalle
Bachelor of Science from Electrical
02.2015
University Overview
Sri Siddhartha Junior collegeMadanapalle
HSC from Mathematics, Physics& chemistry
03.2012
University Overview
Ashoka English Medium schoolMadanapalle
10th from Science
03.2010
University Overview
Skills
- Basic mathematics
- Communication skills
- Negotiation strategies
- Data analysis
- Team leadership
- MS Office Suite
- Marketing expertise
- Excellence commitment
- Store operations management
- Visual merchandising
- Customer relationship management
- Staff training and development
- Conflict resolution techniques
- Store display management
- Sales strategies
Certification
- Sales excellence program by Great Lakes of Institute - Chennai
Accomplishments
Accomplishments
- Recognized by management for best efforts behaviors, leading to be Selected in Sales Excellence program
- Selected as Best Visual merchandiser for Region for the Period of 23-24
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Tamil
Beginner
A1
References
References
References available upon request.Timeline
Head of Store
Ethos Limited
04.2024 - Current
Regional Technical Trainer - Watches
Titan company Limited
03.2023 - 09.2023
Store In charge
Titan company limited
07.2022 - 02.2023
Senior Customer Relationships Officer
Titan company limited
11.2018 - 06.2022
Customer Relationship Officer
Fossil India Pvt Ltd
08.2016 - 10.2018
Customer Care Associate
Just in vogue
03.2015 - 07.2016
Madanapalle Institute of Technology and science
Bachelor of Science from Electrical
Sri Siddhartha Junior college
HSC from Mathematics, Physics& chemistry
Ashoka English Medium school
10th from Science
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