MOUNISH G.
IndianEagle.com
Hyderabad,Telangana
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
2
Languages
7
years of professional experience
Work History
Customer Care Executive
3 Years 10 Months- Manage flight reservations and booking requests using Sabre and Amadeus GDS platforms.
- Process airline ticket bookings, cancellations, and itinerary modifications.
- Create, retrieve, update, and manage Passenger Name Records (PNR).
- Handle flight rescheduling requests and provide appropriate travel solutions.
- Resolved customer inquiries and booking-related issues to enhance satisfaction.
- Supplied accurate information on flight schedules, reservations, and ticketing to support customer decision-making.
- Maintain clear and professional communication throughout the customer service process.
- Delivered timely assistance and effective issue resolution to promote positive customer experiences.
- Provided notice to employer about resignation to ensure a smooth transition.
Sales Executive
2 Years 3 Months- Advised showroom visitors on Jawa and Yezdi motorcycle features and model options.
- Used cold calling and networking to sell products and services.
- Built customer relationships through attentive service and clear motorcycle purchase guidance.
- Prepared sales quotations, financing details, and purchase documentation.
- Maintained product knowledge on Jawa and Yezdi specifications, colors, and variants.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Coordinated vehicle delivery, registration support, and showroom handover process.
Executive Customer Care Research Analyst
5 Months- Prepared research summaries for executive review to inform customer care strategies.
- Analyzed customer feedback to identify and address service gaps.
- Led customer satisfaction surveys to surface improvement opportunities.
- Reconciled customer records with verified findings to ensure accuracy in response history.
Education
Diploma - Electrical and Electronics Engineering (EEE)
Skills
Airline Reservations and Ticketing
Global Distribution System (GDS) Operations
Sabre GDS
Amadeus GDS
Ticketing operations
PNR management
Flight Booking & Cancellation
Flight Rescheduling & Modifications
Travel Operations & Support
Customer inquiry resolution
Issue resolution
Escalation handling
Analytical problem solving
Problem solving
Conflict management
Sales support
Client engagement
Travel itinerary planning
Verbal and written communication
Team collaboration
Time management
Adaptability
Professional demeanor
Continuous learning
Travel itinerary planning
Conflict management
Problem solving
Escalation handling
Accomplishments
- Work is worship Award in 2025
Languages
English
C1
Advanced
Telugu
Native
Native
Timeline
Customer Care Executive
IndianEagle.com
01.2023 - Current
Sales Executive
Jawa & Yezdi Showroom
06.2020 - 09.2022
Executive Customer Care Research Analyst
Bpo convergence
11.2019 - 04.2020
Ravindra Industrial Institute
Diploma from Electrical and Electronics Engineering (EEE)