Summary
Overview
Work History
Education
Skills
Disclaimer
Linguistic Proficiency
Listening Music , Playing cricket
Certification
Accomplishments
Work Availability
Quote
Timeline
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G NAGARAJAN

G NAGARAJAN

Aranthangi

Summary

Proactive and meticulous Operation manager with over 03 years of experience in Travel industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

14
14
years of professional experience

Work History

Senior - Operation Manager - Holidays

CATHRINE TRAVELS AND TOURS
04.2022 - Current
  • Preparing International and Domestic Travel Itinerary & Travel Insurance and Tour Package itinerary
  • Tourist Visa Handling & Visa Documentation Assist
  • Trained in Amadeus and Processing refunds, liaising with Airline for group fares, confirming waitlist PNRs
  • Handling Corporate Customer queries over phone and email
  • Supervised operations staff and kept employees compliant with company policies and procedures. and Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Managed and motivated employees to be productive and engaged in work and Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Tour Executive – Outbound

SKY FLY INTERNATIONAL PVT LTD
04.2019 - 07.2020
  • Preparing International and Domestic Travel Itinerary & Travel Insurance
  • Preparing International and Domestic Tour Package itinerary
  • Issuance of Domestic & International Tickets
  • Handling Corporate Customer queries over phone and email
  • Established strong relationships with local vendors, securing exclusive deals and discounts for clients.
  • Collaborated with marketing team to design promotional materials that attracted new clientele.
  • Created memorable experiences for clients by incorporating unique cultural elements into each tour itinerary.
  • Resolved client issues promptly and professionally, maintaining a high level of customer satisfaction across all services provided.
  • Streamlined tour booking processes for improved client convenience and increased bookings.
  • Organized special events during tours such as wine tastings or cooking classes, adding value to the overall experience.
  • Conducted thorough research on travel destinations, staying up-to-date on the latest trends and attractions.
  • Proactively gathered feedback from clients to continuously improve service offerings and tour experiences.

Executive – Outbound

TRAIL BLAZER TOURS INDIA PVT LTD
08.2017 - 04.2019
  • Preparing International and Domestic Travel itinerary & Travel Insurance
  • Preparing International and Domestic Tour Package itinerary
  • Issuance of Domestic & International Tickets
  • Visa Handling & Visa Documentation Assist
  • Trained in Amadeus
  • Processing refunds, liaising with Airline for group fares, confirming waitlist PNRs
  • Handling Corporate Customer queries over phone and email
  • Adhered to strict quality control standards, minimizing returns and increasing customer satisfaction.
  • Expedited urgent orders by giving them priority status, ensuring timely delivery to customers.
  • Complied with all company policies, safety regulations, and OSHA requirements while performing outbound picking tasks.
  • Supported continuous improvement initiatives, identifying areas for potential optimization within the outbound picking process.
  • Assisted in inventory management by conducting regular cycle counts and reporting discrepancies.
  • Offered suggestions for improving workflows during team meetings based on personal observations during daily tasks.
  • Provided excellent customer service through accurate order fulfillment and timely communication of any issues or delays.
  • Facilitated seamless order transitions from pickers to packers, streamlining overall operations within the warehouse setting.
  • Participated in cross-training programs to increase flexibility and adaptability across various warehouse functions.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Junior Officer (Travel) in Ticketing Department

BALMER LAWRIE & CO LTD
11.2015 - 07.2017
  • Preparing International and Domestic Travel itinerary
  • Issuance of Domestic Tickets and Trained in Amadeus
  • Processing refunds, liaising with Airline for group fares, confirming waitlist PNRs
  • Follow up with the clients for outstanding payment and collection
  • Handling Corporate Customer queries over phone and email
  • Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Conducted thorough research to support project goals, identifying key industry trends and opportunities for growth.
  • Contributed to overall company success by consistently meeting or exceeding performance targets.
  • Assisted in the preparation of comprehensive reports, providing valuable insights for management decision making.
  • Evaluated business operations regularly, making recommendations for process improvements that ultimately enhanced efficiency.
  • Managed projects for successful completion, ensuring tasks were completed on time and within budget.

Collection Executive

BALMER LAWRIE & CO LTD
05.2011 - 11.2015
  • Collaborated with sales team to address credit concerns, improving relationships between the company and its clients.
  • Collaborated on collection and dispute resolution issues.
  • Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Responded to requests for new or increased open account credit limits.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Reduced bad debt losses through diligent monitoring of accounts receivable and timely follow-up with customers.
  • Boosted client satisfaction by maintaining open lines of communication and providing flexible payment options when appropriate.
  • Increased cash flow by consistently meeting or exceeding collection targets on a monthly basis.
  • Initiated legal proceedings when necessary to recover unpaid debts, working closely with attorneys to ensure successful outcomes.
  • Developed customized payment plans for clients facing financial hardship, enabling them to fulfill their obligations without undue stress.

Education

Airline Ticketing & Fare Calculation

Institute of Airline & Travel Agencies
06.2015

B.Sc. - Math’s

Alagappa University
12.2012

HDCA

CSC Computer
07.2009

H.S.C - undefined

Govt boys Hr. Sec. School
03.2006

S.S.L.C. - undefined

Govt boys Hr. Sec. School
03.2004

Skills

  • I would describe myself as a person who
  • Well experienced in handling corporate customers
  • Fast learner/ has quick grasping power
  • Self-motivated, positive attitude
  • Believes in team work and network with people
  • Customer service
  • Team leadership and Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Documentation and reporting
  • Operations management and Cross-functional teamwork
  • Customer relationship management (CRM)
  • Shift scheduling and Performance management
  • Negotiation
  • Problem-solving and Multitasking Abilities
  • Organizational skills and Team development
  • Work Planning and Prioritization

Disclaimer

I declare that the above mentioned information given by me above is true to best of my knowledge and belief. Place: Pudukkottai Yours Faithfully, (G. Nagarajan)

Linguistic Proficiency

English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
kannada
Beginner (A1)
Marathi
Elementary (A2)
Malayalam
Beginner (A1)
Hindi
Beginner (A1)

Listening Music , Playing cricket

"One of my favorite hobbies is listening to music." 

While Listening to music involves playing songs across various genres on different devices, like my phone, speakers, or headphones. I enjoy discovering new artists and exploring different types of music, from classical to modern pop, rock, or jazz.  I enjoy it because music has the ability to express emotions that words sometimes can't. It can lift my mood, help me relax, or even motivate me. I also love how it brings back memories or enhances the atmosphere depending on my mood.

Certification

  • Diploma In IATA (Air Line Ticketing and fare Calculation at Institute of Airlines and Travel Agencies , Chennai [Jun, 2015]
  • Bachelor of Arts and Science (mathematics) at Alagappa University Karaikudi [Dec, 2012]
  • Honorable Diploma in Computer Application at CSC, Aranthangi. [Jul, 2009)

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 02 in the development of Antarctica Tour with South America Land Tour - made the Contact with the Supplier in South America

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Senior - Operation Manager - Holidays

CATHRINE TRAVELS AND TOURS
04.2022 - Current

Tour Executive – Outbound

SKY FLY INTERNATIONAL PVT LTD
04.2019 - 07.2020

Executive – Outbound

TRAIL BLAZER TOURS INDIA PVT LTD
08.2017 - 04.2019

Junior Officer (Travel) in Ticketing Department

BALMER LAWRIE & CO LTD
11.2015 - 07.2017

Collection Executive

BALMER LAWRIE & CO LTD
05.2011 - 11.2015

HDCA

CSC Computer

H.S.C - undefined

Govt boys Hr. Sec. School

S.S.L.C. - undefined

Govt boys Hr. Sec. School

Airline Ticketing & Fare Calculation

Institute of Airline & Travel Agencies

B.Sc. - Math’s

Alagappa University

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