G PARTHIBAN

TANGO SWITCH/UPI/MPAY (2023-Present)

• I have 2.1 years of experience as a Site Reliability Engineer Maintaining SLOs, SLAs, and SLIs to maintain system performance standards involves constant monitoring of system dashboards and alerts to ensure high availability.
• To maintain high availability and quick issue resolution, I specialize in identifying and solving production incidents.
• Analyze logs to identify root causes of incident, implement corrective actions, and prevent recurrence.
• Collaborate with developers to support TANGO , MPAY and UPI application changes, enhancements, patch movements, node restarts, and post-deployment validation, ensuring smooth integration into production.
• Developed and maintained automated dashboards using tools like Grafana and Prometheus for real-time observability.
• Participate in Disaster Recovery (DC-DR) drills to validate system resilience and contribute to Business Continuity Planning (BCP) initiatives.
• Handled deployment automation and cloud-based alert mechanisms to streamline project implementation and migration.
• Managed Business Continuity Planning (BCP) by building DR setups and conducting DR drills across multiple projects.
• Ensured seamless integrations with interchanges like VISA, MASTER, and RU-PAY.
• Documented deployment processes and incident knowledge bases (KEBD) for efficient troubleshooting and resolution.

Technical Associate : Tango Switch (2020-2023)

• I have 3.6 years of experience in Real-time issue tracking and resolution through ATM transaction monitoring and analysis with TANGO by Lusis . Day-to-day maintenance of operational application systems, including the detection and resolution of issues related to applications.
• Monitored application and infrastructure alerts using tools like Vunet ,Prometheus, Grafana.
• Engage with customers in solving their queries and issues related to product features, bugs, or discrepancies in financial transactions.
• Supported backend processes for bank ATM ,POS AND E-COM transactions, including atm addition ,customer card authentication and account management.
• Acquired knowledge about each and every parameters in a transaction such as addition of customer cards and account details at our switch end in the form of Card authentication file(CAF).
• Performed L1/L2 analysis of the issues that the bank reported was carried out, focusing on critical incidents and ATM/BNA transactions.
• Documented SOPs, ticket resolutions, and ongoing issues in Jira/ServiceNow facilitate knowledge exchange and seamless shift changeover.