G Priyanka
SRE Engineer/DevOps
Bengaluru,KA
Summary
Skilled IT Professional with 3 years of experience as SRE Engineer/DevOps in automating and optimizing mission-critical deployments in AWS, leveraging configuration management, CI/CD, Docker, Kubernetes, and DevOps processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SRE Level 1 Engineer
Synchronoss Technologies Private Limited
11.2021 - Current
- Provisioned and upgraded Amazon EKS clusters, including Kubernetes version upgrades and node group scaling to ensure high availability and performance.
- Orchestrated Spinnaker rollouts across multiple clusters, enabling consistent and scalable CI/CD automation aligned with GitOps practices.
- Performed Helm chart installations and upgrades for containerized microservices, standardizing deployments and managing version drift.
- Upgraded the KRAKEN platform to the latest stable releases, both manually and using Spinnaker, minimizing service disruption.
- Administered HashiCorp Vault, including server/client setup, policy creation, and secrets lifecycle management for secure application deployment.
- Created and managed fine-grained IAM roles and Vault access policies, enforcing least-privilege security models.
- Implemented automated TLS certificate renewals using Let's Encrypt and AWS ACM to ensure secure endpoint communication.
- Executed Rocky Linux rollouts across all production and non-production Kubernetes clusters, aligning with compliance and security baselines.
- Performed regular patching and OS-level upgrades, supporting continuous improvement in system reliability.
- Set up Loki for centralized logging, enabling powerful observability through LogQL queries and integrated dashboards.
- Provided 24/7 on-call support, handling critical infrastructure alerts including KubeDiskPressure, KubeletUnavailable, and MariaDB pod failures.
- Managed and resolved incidents and change tasks in ServiceNow, ensuring timely resolution and accurate post-incident documentation.
- Managed and deployed releases and patches, ensuring high system uptime and stable production environments.
- Created and converted ServiceNow SRs to CRs, securing necessary approvals (SD, NOC, CCT) and executing production changes with zero rollback incidents.
- Drafted detailed MOPs (Methods of Procedure) to standardize operational workflows and enable peer execution with minimal risk.
- Created and maintained Confluence documentation, including upgrade plans, troubleshooting runbooks, and operational guides.
- Raised and merged pull requests in Bitbucket, collaborating on infrastructure-as-code and deployment fixes.
- Supported cluster upgrade targeting and tracking, using Confluence to align teams and track progress across environments.
Education
B.E - Information Science and Technology
Vemana Institute of Technology
PUC - Science
B.M.S PU College
S.S.L.C - undefined
S.S.M Public School
Skills
Amazon Web Services (AWS)
Certification
Certified Kubernetes Administrator (CKA), The Linux Foundation, 12/01/24
Accomplishments
Award Name: SyncXcellence Award for SoftBank Operations Transfer
Award Description : Successfully transferred operational responsibility ON TIME, ON BUDGET and with ZERO customer issues.
Timeline
SRE Level 1 Engineer
Synchronoss Technologies Private Limited
11.2021 - Current
PUC - Science
B.M.S PU College
S.S.L.C - undefined
S.S.M Public School
B.E - Information Science and Technology
Vemana Institute of Technology
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