G. Santhosh Kumar
Salaried
BANGALORE
Summary
Aim to be associated with progressive organization that gives me scope of update my knowledge and skill in accordance with latest trends and be part of team that dynamically towards the growth the organization and gain.
Overview
12
12
years of professional experience
1
1
Language
Work History
Assistant Store Manager
OnePlus
Bangalore , Karnataka
10.2019 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
SFA (shop floor Associate)
Multiplier Mudra
04.2015 - 09.2019
- Representing SONY products in croma store.
- Taking care of TARGETS Assigned by SONY team, as well as Croma store targets.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
Customer service (Ent department)
Croma electronics
01.2015 - 02.2016
- Handling Department Sales
- Chasing Department Month targets which is also divided week wise.
Sales Associate (Ent department)
Reliance Digital
10.2012 - 11.2014
- Handling Department Sales
- Chasing Department Month targets which is also divided week wise.
- Extended warranty penetration with total number of LED Sold.
Education
Bachelor Of Arts -
Skills
Cleanliness and hygiene
Stock replenishment
Customer engagement
Merchandising strategies
Product knowledge expertise
Product rotation
Store maintenance
Shelf stocking
Product promotion
PERSONAL DETAILS:
FATHER’S NAME: D.GOPI
DATE OF BIRTH: 1986-03-26
NATIONALITY: INDIAN
RELIGION: HINDU
Timeline
Assistant Store Manager - OnePlus
10.2019 - 09.2024
SFA (shop floor Associate) - Multiplier Mudra
04.2015 - 09.2019
Customer service (Ent department) - Croma electronics
01.2015 - 02.2016
Sales Associate (Ent department) - Reliance Digital
10.2012 - 11.2014
Bangalore - Bachelor Of Arts,