Summary
Overview
Work History
Skills
Summary Of Experience
Education
Accomplishments
Languages
Personal Information
DECLARATION
Timeline
Generic

G Shivaraj

Hyderabad,Telangana State

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

16
16
years of professional experience

Work History

CERTIFIED SYSTEM TECHNICIAN (CST)

MERCEDES BENZ
Hyderabad
06.2022 - Current
  • Workshop Management: Assigning tasks, floor operations
  • Vehicle Service & Repair: Ensuring adherence to Mercedes-Benz standards, diagnosing & resolving issues, repairing wiring
  • Knowledge Sharing: Training technicians & service advisors
  • Quality Assurance: Performing post-repair checks & test drives
  • Body Shop Support: Providing technical expertise
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

JOB CONTROLLER

MG MOTORS
Hyderabad
07.2020 - 06.2022
  • Workshop Management: Floor operations, technician skill level allocation
  • Technician Performance: Calculating productivity and efficiency
  • Vehicle Service & Repair: Ensuring adherence to MG standards, diagnosing & resolving issues, repairing wiring
  • Knowledge Sharing: Training technicians & service advisors
  • Quality Assurance: Performing post-repair checks & test drives

QUALITY INSPECTOR

MERCEDES BENZ
Hyderabad
07.2016 - 07.2020
  • Quality Assurance: Ensuring service meets Mercedes-Benz standards
  • Technical Expertise: Assisting with diagnosis and repair
  • Electrical Repair: Fixing wiring per WIS and XENTRY guidelines
  • Knowledge Sharing: Training technicians & service advisors
  • Quality Control: Performing post-repair checks & test drives

FINAL INSPECTOR

AUDI
Hyderabad
01.2015 - 07.2016
  • Workshop Management: Leading floor operations, allocating tasks
  • Technician Management: Considering skill level when assigning work
  • Vehicle Service & Repair: Ensuring service meets Audi standards, diagnosing & resolving issues, repairing wiring
  • Technical Expertise: Using ELSAPRO and ODIS guidelines
  • Knowledge Sharing: Training technicians & service advisors
  • Quality Assurance: Performing post-repair checks & test drives
  • Problem Escalation: Raising product issues to Audi (Diss system)
  • Body Shop Support: Providing technical expertise

Technician

AUDI
Hyderabad
01.2010 - 01.2015
  • Led workshop operations, assigning tasks based on technician skill and ensuring service adherence to Audi standards.
  • Diagnosed and resolved vehicle issues promptly, repaired wiring per ELSAPRO/ODIS guidelines.
  • Facilitated knowledge transfer on new solutions, escalated product issues via Diss (Audi), and ensured quality through post-repair checks, test drives, and body shop technical support.

Service Engineer (JCB)

Earth Movers
Hyderabad
01.2009 - 01.2010
  • General maintenance of heavy vehicles
  • Handling the vehicles in site
  • Maintaining proper documentation for allotted vehicles
  • Handling major transmission related repairs
  • Attending Break Downs of the vehicles at customer locations

Skills

  • Proficient in Microsoft Excel and Microsoft Power Point
  • Knowledge of computer operating systems: Windows
  • Team Training
  • Customer Service
  • Works Well Under Pressure
  • Maintenance and repairs
  • Mechanical Knowledge
  • Quality Control

Summary Of Experience

  • Extensive after-sales workshop experience, including diagnosing mechanical, electrical, and electronic systems in luxury and new-age vehicles (Audi, Mercedes Benz, MG Motors) using advanced diagnostic tools (CAN, LIN, MOST networks, DMMs, DSOs).
  • Implemented complex service bulletins and delivered knowledge transfer sessions on product advancements to technicians and customers.
  • Provided roadside assistance, performed quality checks, and test-driven vehicles to ensure post-repair functionality.
  • Managed and developed technical publications (repair manuals, service documents, diagnostic guides).

Education

  • Diploma In Automobile Engineering, SSGPT, 2008
  • SSC, ROSE BUDS HIGH SCHOOL, 2004

Accomplishments

  • Nominated for Best Technician by Audi India (2013)
  • Training & Certifications: Certified Diagnosis Technician (2014), Certified Maintenance Technician (CMT), Audi Race Car Certificate
  • Participated in National Level Mercedes-Benz Star Talent Competition (2017) & Audi Twin Cup (2013) (consider mentioning placements if achieved)
  • Demonstrated ability to handle major repairs quickly and effectively, minimizing repeat repairs

Languages

Telugu
Hindi
English

Personal Information

  • Father's Name: G. Ramulu
  • Mother's Name: G. Yadhama
  • Date of Birth: 05/04/89
  • Marital Status: Married

DECLARATION

I, hereby declare that the information provided in this resume is true and accurate to the best of my knowledge.

Timeline

CERTIFIED SYSTEM TECHNICIAN (CST)

MERCEDES BENZ
06.2022 - Current

JOB CONTROLLER

MG MOTORS
07.2020 - 06.2022

QUALITY INSPECTOR

MERCEDES BENZ
07.2016 - 07.2020

FINAL INSPECTOR

AUDI
01.2015 - 07.2016

Technician

AUDI
01.2010 - 01.2015

Service Engineer (JCB)

Earth Movers
01.2009 - 01.2010
G Shivaraj