G THILAK KULAL
Mangalore
Summary
Dynamic professional with extensive experience at M/s. DAZN Software Pvt Ltd, excelling in client delivery management and work order optimization. Proficient in MS Office and adept at proactive communication, ensuring timely resolution of service issues. Proven ability to prioritize tasks effectively, enhancing operational efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Bookings Coordinator
M/s. DAZN Software Pvt Ltd
Hyderabad
08.2024 - Current
- Work order creation and amending based on the updates received from the client
- Worked on tools like Power-BI Won, CMS, Scheduall, Jira and Data Miner
- Adding of live recordings - Linear, Live Touch and Dream Catchers based on event requirements
- Adding Amagi Fast resources based on the event requirements
- Prepare proper work plan in line with business activities
- Managing client delivery schedule and customer requirements
- Responding in a timely manner to service issues and requests via mail
- Prioritize and manage several open issues at a time
- Responsibility and coordinating with other clients and respective departments
- Proactive approaches to clients queries and communicate via email
Executive Accounts (Accounts Receivable)
Expertise contracting LLC(Cygnus solutions)
Mangalore
08.2022 - 08.2024
- Maintaining the billing system (SAP-FI)
- Generating Pro-forma and VAT invoices
- Client adds extensions
- Handling cancellations, revisions of invoices based on the updates received from the client
- Maintaining accounts receivable files and records
- Investigating and resolving any irregularities or enquiries
- Verify discrepancies by and resolve clients' billing issues
- Interact and communicate with client, coordinators via mail, phone calls and available resources
- Regular follow-ups regarding pending invoices and payments with the clients, sales/site coordinators and others respective departments
Process Executive /Bookings Coordinator
M/s. DAZN Media India Pvt Ltd
Mangalore
02.2020 - 07.2021
- Work order creation and amending based on the updates received from the client
- Worked on tools like Power-BI Won, CMS, and Scheduall
- Prepare proper work plan in line with business activities
- Managing client delivery schedule and customer requirements
- Responding in a timely manner to service issues and requests via mail
- Prioritize and manage several open issues at a time
- Responsibility and coordinating with other clients and respective departments
- Proactive approaches to clients queries and communicate via email
Admin Executive
M/s. Swan Aquatics
Mangalore
10.2018 - 10.2019
- Responsible for day-to-day business operations preparing shipping documentation for consignment
- Greet and assist the customers who visit the office
- Monitor payments by verifying documentation
- Organizing and maintaining files and records both paper and electronic
- Keeping track of consignments arrived to the warehouse
- Visiting the business premises on regular intervals
- Maintained excellent customer relations and confidential financial information of the company
- Follow up and obtain delivery status of incoming shipments from concerned agents
- Visit banks for deposits and payments, office purchases and documentation
Senior Process Executive: TRO-banking and lending-US Mortgage process
M/s. Cognizant Technology Solutions India Pvt. Ltd.
Mangalore
07.2016 - 09.2018
- Worked as Data and QC analyst to transform the provided data as per client requirement on time
- Worked on data transformation, interacting with client business analyst
- Analyzing client requirements with respective onsite team and provide solutions
- Verify and Validate data accuracy, applied SQL queries check and provide accurate results
- Extensive use of MS office especially database tools like MS Excel and MS Access/sales force
- Interact and communicate with client via mail and resources
- Usage of many process specific tools which has enabled quick learning abilities
- Performed multi task assignments with flexibility at work and business needs
- Handled additional responsibilities of two more processes i.e
- DAF and APN Rejects and Edits
Data Entry Operator Cum Cashier
M/s. Mangalore One Services
Mangalore
07.2013 - 12.2014
- Processing Receipt's and payments via, cash, cheque and DD
- Resolve customer complaints, guide them and provide relevant information
- Balancing all the transactions at the end of work shift
- Handled reception, handling Couriers, attending Phone calls and receiving messages
Education
Post Graduate Diploma - Human Resources Management
Roshni Nilaya
Mangalore India01-2016
Bachelor of Business Management -
Sri Ramakrishna College
Mangalore India01-2014
Skills
- MS Office
- Word
- Excel
- PowerPoint
- Internet skills
- Business email operations
- Outlook
- Tally
- ERP9
- Daceasy
Languages
- English
- Hindi
- Kannada
- Tulu
Personality Traits
- Honest, Hardworking and Committed.
- Quick learner & Ability to work in team.
- Self-motivated, ability to stay flexible and work under pressure.
Timeline
Bookings Coordinator
M/s. DAZN Software Pvt Ltd
08.2024 - Current
Executive Accounts (Accounts Receivable)
Expertise contracting LLC(Cygnus solutions)
08.2022 - 08.2024
Process Executive /Bookings Coordinator
M/s. DAZN Media India Pvt Ltd
02.2020 - 07.2021
Admin Executive
M/s. Swan Aquatics
10.2018 - 10.2019
Senior Process Executive: TRO-banking and lending-US Mortgage process
M/s. Cognizant Technology Solutions India Pvt. Ltd.
07.2016 - 09.2018
Data Entry Operator Cum Cashier
M/s. Mangalore One Services
07.2013 - 12.2014
Post Graduate Diploma - Human Resources Management
Roshni Nilaya
Bachelor of Business Management -
Sri Ramakrishna College
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