Gabriel Hays
Terre Haute
Summary
Resourceful and adaptable individual with a strong background in retail and customer experience. Expertise in training new employees and implementing solutions for customer challenges, committed to elevating customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
TJX Companies
Bedford
08.2023 - 09.2024
- Processed sales transactions accurately and efficiently, ensuring a seamless checkout experience.
- Provided exceptional customer service by actively listening to customer needs and offering tailored product recommendations.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Trained new associates on store policies, procedures, and customer service best practices.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
Customer Experience Coordinator
TJX Companies
Bedford
09.2024 - 05.2025
- Provided training and development support to new employees on customer service protocols.
- Identified common customer issues and proposed actionable solutions to management.
- Supported cross-department collaboration to align on customer service goals.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities to improve the customer experience process.
Education
High School Diploma -
Bedford North Lawrence High School
Bedford, IN05-2025
Skills
- Customer service
- Team collaboration
- Employee training
- Problem resolution
- Effective communication
- Sales transactions
Accomplishments
National Honors Society
Timeline
Customer Experience Coordinator
TJX Companies
09.2024 - 05.2025
Retail Sales Associate
TJX Companies
08.2023 - 09.2024
High School Diploma -
Bedford North Lawrence High School