Gabriel Wethington
South Bend
Summary
Experienced executive casino host with a background in customer service and technology. Have the know how perform telemarketing and generate offers on how to get someone to return and stay loyal. Have been in the Casino industry for nearly 8 years with 3 previous years in a detail orientated, profit focused position.
Energetic and hungry to acquire more business and experience what other casinos have to offer. Looking to take that next step up from an Executive Casino Host.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Exec. Casino Host
Four Winds Casino Resort
02.2023 - Current
- Developed and maintained relationships with VIP guests to enhance loyalty and customer satisfaction.
- Coordinated and hosted exclusive events, providing personalized service to high-value clientele.
- Resolved guest inquiries and concerns promptly, ensuring exceptional service standards were met consistently.
- Collaborated with marketing teams to promote special offers and events targeting high rollers.
- Helped open the Four Winds Casino South Bend Hotel in March 2023 and continue to book trips for new and existing guests.
Exec. Casino Host
Caesars Entertainment
12.2019 - 01.2023
- Experienced player expert for all things casino gaming, while always keeping a keen eye for detail in a fast-paced ever-changing environment. Responsible for developing and increasing high-end player profitability by building strong professional relationships with the casino's top 1%.
- Always meets goals of year over year revenue growth for all personal coded players.
- Meets and Greets player with upmost professionalism.
Casino Host
Caesars Entertainment
04.2019 - 12.2019
- Greet guests in the casino and participate in social events and special promotions.
- Use sound judgment and makes decisions in accordance with established comp and expense guidelines.
- Fully empowered with comp authority
- Maintains close ties with customers to engender loyalty
- Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements
- Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary
Guest Services
Caesars Entertainment
06.2018 - 04.2019
- Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next. Create a Family Service style atmosphere with a smile, and fast, flawless service.
Department Manager
Walmart
12.2015 - 04.2018
- Overseer of all thing relating to departmental operations like staffing, inventory management, sales goals, and cleaning. In charge of training new employees on proper customer service and stocking.
Education
Cyber Security
Ivy Tech Community College
Anderson, Indiana01-2015
High School Diploma - undefined
Frankton JR/SR High School
Frankton, Indiana06-2014
Skills
- Customer Service
- Strategic Planning
- Casino Gaming
- Windows/Technology
- Casino Tracking Systems (Patron, CMS, HMS, etc)
- Loyalty programs
- Guest relations
- Marketing
- Teamwork and collaboration
- Time management
- Active listening
- Decision-making
Timeline
Exec. Casino Host
Four Winds Casino Resort
02.2023 - Current
Exec. Casino Host
Caesars Entertainment
12.2019 - 01.2023
Casino Host
Caesars Entertainment
04.2019 - 12.2019
Guest Services
Caesars Entertainment
06.2018 - 04.2019
Department Manager
Walmart
12.2015 - 04.2018
High School Diploma - undefined
Frankton JR/SR High School
Cyber Security
Ivy Tech Community College