Gabriel A. Gomes

• Advanced quickly through three leadership roles in four years, overachieving the needs of a rapidly growing company backed by investors such as SoftBank, Touring Capital, and General Atlantic, with over 180 million in funding.
• Responsible for setting up and ultimately leading Customer Success Operations across APAC, EMEA, and Global Agency Ops here at Pixis.
• Grew monthly revenue from a humble USD 20k to over USD 500k in 3 years, and expanded operations from the US to EMEA and APAC, and agency deals.
• Built and equipped a 40+ member strong CS team from the ground up.
• Drove customer onboarding, retention, growth, and solution strategy across 50+ enterprise and mid-market clients.
• Partnered with Product, Engineering, Sales, and Agency partners to evolve the Pixis AI product vision and roadmap.
• Led key product initiatives:
• Prism: AI-driven, conversational, smart insights, and automation center for campaign management.
• Adroom: An AI-powered image and video generator for rapid creative production.
• CFG: A product feed automation tool enhancing marketing efficiency.
• Pixis Legacy: Targeting Recommendation Engine, Bid and Budget Automations, and Creative Rotation Engine for all of one’s marketing needs (now remodeled as Prism with AI tech).
• Directly collaborated with CXOs, founders, and investors to drive customer strategy and operational alignment.

• Scaled the CS organization from scratch (0 to 40+) across geographies, tuned to deliver on high-paced business outcomes.
• Over 40% improvement in margin efficiency year over year, driven by effective account planning, operational redesign, functional RACI models, and stronger sales and product collaboration.
• EBITDA efficiency at a geo-specific business unit grew by 60% from 2023 to 2025 YTD.
• Drove investor-facing narratives on CS team growth cycles, operational readiness, product roadmap, and client retention/growth strategies.
• Established strong relationships with CXOs and founders, facilitating the early contractual renewal of strategic partnerships, and establishing new ones.
• Drove Pixis Legacy suite product adoption to 90%.
• Overseeing Pixis' Next Gen AI and managed services offerings across eight agencies, 400 users, and 300+ accounts.
• Currently overseeing agency mergers, P&L operations, and process consolidation, improving cross-geo standardization, and margin efficiency by 15%.
• Working with agency and channel partners, such as Meta and Google, globally to drive GTM strategy for Pixis.

• Led social media (Meta, TikTok, Snapchat) performance strategy across BFSI, e-commerce, pharma, entertainment, and jewelry clients, with monthly spends exceeding INR 5 Cr; key accounts included Voot, Sony Pictures, Noon.com, Shoppers Stop, PharmEasy, and Aditya Birla
• Played a key role in sales pitches to onboard strategic accounts, and partnered with agency leaders to strengthen business health through structured goal alignment, monitoring, and growth initiatives
• Delivered strong performance outcomes—improved BFSI lead quality by 30%, increased ROI for international e-commerce clients by 25%, and boosted brand recall by 35%
• Developed GTM strategies, creative performance solutions, and in-house creative tools that improved CTRs by 30% through automated visual insights
• Managed and mentored a 17-member team, driving capability development, performance management, and individual growth

• Designed multi-channel, insights-led customer engagement strategies through MoEngage's CRM suite of products across email, mobile push notifications, SMS, website, and in-app messaging.
• Managed verticals such as Finance, Hospitality, Print, and Consumer Services to fuel MoEngage’s expansion across European markets
• Built customer roadmaps to increase adoption and marketing ROI, driving measurable improvements in retention and engagement KPIs
• Consistently monitored account health and performance using customer intelligence and CRM analytics
• Delivered 50% upsell closure rate on existing accounts through strategic consultations QoQ for 3 quarters in a row, and revived 3 strategic accounts within 3 months of being onboarded
• Championed Customer Pitch transformation exercises from a tech first to a marketing solutions first approach leading to higher client retention and closure rate by over 30%

Built amazing relationships with clients to ensure a CSAT score of 9 and above on all accounts

• Developed and led full-funnel go-to-market strategies for FMCG, apparel, B2C, and B2B clients, covering paid media, content, branding, marketplace management, and performance media across Google, Meta, Amazon, and Flipkart.
• Managed a cross-functional team of 15 members, optimizing workflows, and providing strategic guidance to meet client KPIs and operational targets
• Secured new sales mandates in both B2B and B2C segments, achieving a 5X increase in e-commerce client revenue within three months of setting operations
• Oversaw revenue and growth operations, and ensured 20% month-over-month business growth by streamlining processes and strategy execution across Creative, Paid Media, and SEO departments, while aligning sales capabilities with the same
• Built strong client relationships to create long-term contract renewals, reduce churn risk, and create predictable revenue

• Managed corporate clients, and partnered with global mobility teams to set up country-specific immigration processes.
• Contributed to building quality frameworks and driving tech implementations to improve efficiency and reduce process lapses.
• Played a key role in pioneering Human Capital Immigration Services for EY’s Australia division.
• Recognized for impactful contributions to process improvement and innovation.

- Worked as an independent contributor, developing comprehensive company research profiles to help subscribers and investors navigate complex market data

- Tracked, classified, and evaluated complex investment activities by PE, VC, and angel investors