Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriella Hoy

Mishawaka

Summary

Diligent employee with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warranty Administrator

Airxcel
04.2025 - Current
  • Administer warranty claims processing, ensuring compliance with company policies and industry standards.
  • Maintain accurate records of warranty claims and customer communications within database systems.
  • Analyze warranty data trends to identify potential areas for process improvement and cost reduction.
  • Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.

Shift Manager

Noodles & Company
04.2018 - Current
  • Managed inventory levels, coordinating supply orders to minimize waste and ensure availability.
  • Resolved customer complaints swiftly, maintaining positive dining experiences and repeat business.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.

Quality Supervisor

Thor Industries
10.2020 - 04.2024
  • Oversaw quality control processes to ensure compliance with industry standards.
  • Trained and mentored team members on best practices in quality assurance.
  • Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
  • Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
  • Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.

Quality Control Inspector

Keystone
03.2020 - 09.2020
  • Conducted visual inspections of products to ensure compliance with quality standards.
  • Utilized measurement tools to assess product specifications and detect defects.
  • Documented inspection results and maintained accurate records for quality assurance processes.

Representative

Marriott
07.2019 - 03.2020
  • Collaborated with team members to enhance call handling processes and improve customer satisfaction.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Mishawaka High School
Mishawaka, IN
06-2019

Skills

  • Claims processing
  • Critical thinking
  • Active listening
  • Systems analysis
  • Six sigma methodologies
  • Process improvement

Certification

Six Sigma- White Belt

Hazmat Certification

Timeline

Warranty Administrator

Airxcel
04.2025 - Current

Quality Supervisor

Thor Industries
10.2020 - 04.2024

Quality Control Inspector

Keystone
03.2020 - 09.2020

Representative

Marriott
07.2019 - 03.2020

Shift Manager

Noodles & Company
04.2018 - Current

High School Diploma -

Mishawaka High School
Gabriella Hoy