Gabrielle DeRose
Zanesville
Summary
I am a Sr Contract Manager with a proven track record in enhancing operational efficiency and training team members. Skilled in problem-solving and documentation, I excel in high-pressure environments, consistently delivering exceptional service while maintaining attention to detail. My comprehensive product knowledge supports agents effectively, driving successful outcomes.
Overview
4
4
years of professional experience
Work History
Sr Contract Manager
Ash Brokerage
07.2024 - Current
- Maintained records of contracts and related documents for easy access.
- Assisted in training and developing new team members on best practices and company policies.
- Maintained comprehensive knowledge of product offerings to provide informed assistance to agents.
- Managed high-volume call and email traffic while delivering exceptional service consistently.
- Engaged in regular team meetings to discuss operational improvements and address challenges effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both agents and the company alike.
- Responded to agent requests for products, services, and company information.
- Maintained a shared inbox in addition to my own.
- Provided support to team mates out of office.
Contract Manager
Ash Brokerage
11.2022 - 07.2024
Data Entry Clerk
Ash Brokerage
11.2021 - 11.2022
- Collaborated with team members to streamline data entry processes, enhancing operational efficiency.
- Assisted in training new staff on data entry systems and procedures, fostering a knowledgeable workforce.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
High School Diploma -
South Side High School
Fort Wayne06-2018
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Documentation skills
- Product knowledge
Timeline
Sr Contract Manager
Ash Brokerage
07.2024 - Current
Contract Manager
Ash Brokerage
11.2022 - 07.2024
Data Entry Clerk
Ash Brokerage
11.2021 - 11.2022
High School Diploma -
South Side High School
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