Gabrielle Paul
South Bend
Summary
Dynamic professional with proven ability to manage front-office operations, excel in crisis intervention, and database management. Proven ability to maintain confidentiality and resolve conflicts effectively. Recognized for exceptional customer service and adaptability, ensuring smooth operations and a supportive environment for those in need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crisis Support Staff
YWCA North Central Indiana
South Bend
04.2025 - Current
- Handle incoming calls and reports of domestic violence crises.
- Manage databases, logs, and confidential records of incidents.
- Monitor building security cameras.
- Coordinate with law enforcement and mental health professionals as needed.
- Data entry and updating records.
- Maintained organized files, ensuring easy access to important documents.
Visitor Services
History Museum
South Bend
04.2025 - Current
- Handle cash, credit card transactions, and issue receipts.
- Process admissions, memberships, and reservations.
- Answer incoming phone calls.
- Greet visitors and answer inquiries about the museum's exhibits, programs, and services.
Barista
Starbucks
South Bend
03.2022 - 04.2025
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the café area during shifts.
- Assisted customers with menu selections and personalized recommendations.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
John Adams High School
South Bend06-2024
Medical Billing And Coding
Indiana University South Bend
South BendSkills
- Database management
- Crisis intervention
- Secure transactions
- Confidential recordkeeping
- Conflict resolution
- Customer service
- Data entry accuracy
- Time management
- Adaptability
- Effective communication
- Microsoft office
- Business operations procedures
- Opening and closing procedures
- File system management
- Team collaboration
Certification
- First Aid| CPR AED Child/Infant/Adult
Timeline
Crisis Support Staff
YWCA North Central Indiana
04.2025 - Current
Visitor Services
History Museum
04.2025 - Current
Barista
Starbucks
03.2022 - 04.2025
High School Diploma -
John Adams High School
Medical Billing And Coding
Indiana University South Bend