Gachu Krishnan
Alleppey
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Quality Auditor
CONNEQT BUSINESS SOLUTIONS LTD
Pune
01.2022 - Current
- Backend document verification, email client and customer query handling, outbound calling and query resolution, escalation handling, coordinating with clients and customers
- Verification of all sorts of government documents establishing proof of Identity, address and birth ( PAN, rental agreements, birth certificates... )
- Scrutinization of suspicious and fraudulent activities in documents submitted by customer for the enrollment and update of Aadhaar.
- Proper error marking in L1, L2, reviewer and Stage 3 qc auditing sessions.
- Effective time management when disposing live packets of Aadhaar enrolment, update, biometric and deduplication data.
Senior Customer Care Executive
ISON EXPERIENCES PVT LTD
Pune
12.2020 - 04.2022
- Managed incoming customer inquiries and provided solutions in a timely manner
- Developed strong relationships with customers by providing outstanding support
- Maintained up-to-date knowledge of company products and services.
- Gathered customer feedback to suggest improvements for products and services.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Identified opportunities to upsell additional services when appropriate.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Provided training support for new hires related to customer service processes and procedures.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Handled escalation calls with ease and guided customers through the escalation matrix
Project Engineer
UR AUTOMATION
Pune
01.2019 - 11.2020
- Debugging of PLC programming, assisted in various control panel designing including Allen Bradley, Mitsubishi & Siemens, automation of fixtures in automobile manufacturing plants.
- Performed quality assurance checks on all deliverables prior to submission.
- Collected and Audited various Bill of Materials
Education
Bachelor of Science - Electronics And Instrumentation
PSN COLLEGE OF ENGINEERING AND TECHNOLOGY
Tirunelveli 04-2018
Intermediate - Computer Science
Vignjana Vilasini Higher Secondary School
Alleppey04-2014
Matriculation -
C BHARGHAVA MEMMORIAL HSS
Alleppey05-2012
Skills
- Excellent communication skills ( sales, telemarketing, escalation handling, direct F2F conversations )
- Extremely good at conflict resolution and mediation
- Excellent writing skills with ample vocabulary
- Document Reviewing and auditing
- Can hit 60 WPM on keyboard though a beginner in Excel & Word
- Effective CRM data handling
- Highly creative and artistic
- Quick-witted and hilarious at times
Personal Information
- Title: Electronics & Instrumentation Engineer, Senior Customer care Executive, Quality Auditor
- Date of Birth: 10/05/96
- Nationality: Indian
- Father's Name: Bhaskara Gopalakrishnan
- Marital Status: Unmarried
Hobbies and Interests
- Travel
- Photography
- Football
- Walking
- Cooking
- Spotify
- Fashion
- Politics
Languages
Malayalam
First Language
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Upper Intermediate
B2
Marathi
Elementary
A2
References
- C Jeyanthi, PhD , Head of Department, Electronics & Instrumentation Engineering, PSNCET, Tirunelveli
- Rohit Chaudhary, Team Leader, Ison experiences Pvt Ltd
- Prashant Patil, Process Manager, Conneqt Business solutions Ltd
Timeline
Quality Auditor
CONNEQT BUSINESS SOLUTIONS LTD
01.2022 - Current
Senior Customer Care Executive
ISON EXPERIENCES PVT LTD
12.2020 - 04.2022
Project Engineer
UR AUTOMATION
01.2019 - 11.2020
Bachelor of Science - Electronics And Instrumentation
PSN COLLEGE OF ENGINEERING AND TECHNOLOGY
Intermediate - Computer Science
Vignjana Vilasini Higher Secondary School
Matriculation -
C BHARGHAVA MEMMORIAL HSS