GADDE VAMSI VENKATA RAMA KRISHNA

• Oversee daily store operations, ensuring exceptional customer service and alignment with company presentation standards.
• Lead, coach, and develop the retail team to achieve sales targets while maintaining a motivated and high-performing work environment. This contributed to achieving a conversion rate of 33%, an ATS of 2700, and seven months of team incentives.
• Manage inventory by monitoring stock levels and ensuring shrinkage remains below norms (₹96K / 0.008%), while coordinating with RCMS to maintain consistent product availability.
• Build and nurture strong customer relationships by addressing inquiries and concerns, resulting in increased customer satisfaction and an NPS of 85%.
• Implement effective visual merchandising strategies to maintain an attractive and brand-consistent store layout.
• Analyze sales data and inventory performance to improve store profitability and control operational expenditures, reducing unwanted costs by ₹1.5 lakhs per month.
• Develop and manage budgets, prepare sales forecasts, and produce financial reports to support strategic planning.
• Ensure the store maintains positive EBITDA and revenue growth through efficient operations and targeted sales initiatives, generating an EBITDA of ₹2.5 Cr after D&L.
• Enforce adherence to company policies and procedures, fostering a safe, compliant, and well-organized retail environment.

Let me know if you'd like this adapted for a resume or formal report—happy to tailor it further!

• Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores
• Business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs. Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the-job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support station operations and/or customer deliveries.

• Company Overview: Working at India's Largest Amazon Delivery station HYT2(BAU:20000, Max capacity handled 28500 during Diwali 2022)
• Contingency Management Pulling volume out of the station during uncontrollable situations and ensuring station is ready to handle next cycle Departs.
• People Management: Handling a team of 170-200 members which includes Supervisors, process associates, station support team members, delivery associates, office boys, house keepers, security staff, store and service partner team.
• Pincode level Capacity Planning based upon the forecast, Optimal Headroom utilization, Productivity planning to balance all the Channels Capacities Building for smooth moment of BAU Volume(20000) by balancing CPS and Vendor experience.
• Ensuring we are meeting 100% on customer experience by minimizing Dea Misses.
• POC for Zone Projects FDDS, DEA to keep customer Promise Intact.
• POC for Routing Program (zonal based routing for india) this helps to reduce manual judgment of routes assignment to drivers and keeps driver experience intact.
• Driving Metrics Like Prevention of frauds, concessions and Customer escalations.
• Managing End to End Inventory management and Consumables Based on Volume Forecast required for every month.
• Few initiatives and contribution IN ATSPL Apart from Regular Work.
• Working As a POC for reduction in MDR Losses for the Patch target is to reduce customer returns defects by Identifying regular defaulters in the system and also daily tracking of High value pickups.
• Been a POC for many newly launched pilot programs by coordinating with aces teams on the crucial program is internal search engine depreciation and migration to new search engine this includes training of internal stake holders.
• Been an EKAM POC for HYT2(HR activities) coordinator for 2020,2021,2022) to Improvise the workforce management and to up bring the spirit of the staff.
• During Diwali Art at Amazon.
• Working at India's Largest Amazon Delivery station HYT2(BAU:20000, Max capacity handled 28500 during Diwali 2022)
• Got an LML (Last Mile League) award for East and central zone as one of the Contingency handler.
• Been Consistent performer By Exceeding Amazon Benchmark Bars.

• Creating Brand Awareness And Brand Building.
• Nimyle Product Placement, Planning Activities for Sell in and Sell out for Personal Care Products, Store Identification, Store Visit Fc Stores, Retail store, WD stores.

• Creating a Buzz and a Viral Network Effect.
• Digital Marketing Internship (Work From Home).
• Social Media Marketing Creating a buzz and a viral network effect for encouraging more user engagement and coming up with innovative ways to spread the word about CoHo.
• Brand Promotions Creating Brand awareness and driving user adoption with extensive online promotions.
• Creative Ideation Thinking and executing innovative ideas for leveraging multiple social media platforms productively and planning promotional campaigns on twitter, Facebook, Instagram etc.

• Sold Godrej FMCG Products to Students Of Lovely Professional University and Achieved a Target Sale of 45000/- in 15 days.

• Worked on 'Quality Compliance in Last Mile Operations' which helped in Reducing Losses and Defects in AMZL.