GADE JAKI REDDY

• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Completed troubleshooting and diagnostics on company resources.
• Disapatching tasks to colleagues and scheduling work with customers.
• Consulting with customers to determine the severity and impact of their issues -
• Creating procurement requests per TurnPoint's procedures and functioning as a client interface on phones and ticket thread intake, including in-office support and periodic after-hours work as required, perform tech tasks as self-assigned and assigned by tech managers.
• Proactively identify, prioritize, diagnose, troubleshoot issues, and deliver accurate tech work.
• Walk clients through the problem-solving process in plain language terms, on their tech level.
• Create, review and maintain tasks owned by self for support of client projects.
• Maintain awareness of current work and status, managing tasks through to successful closure.
• Create tasks to contribute to client onsite visits and related meetings.
• Ensure proper recording, documentation, and closure of all client inquiries using online tools.
• Effectively utilize online tools: ZenDesk, Asana, Airtable, OneNote and other tools as required.
• Monitor and update all assigned tickets on a daily basis. -
• Record and document tech processes to contribute to our Tech Manual.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Maintained client files with sales contracts, records of client interactions, client notes and other information.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Built relationships with customers and community to establish long-term business growth.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.

• As Employee Resource Center Associate that supports disability, leave, and accommodation.
• Responsibilities:
• Serve as first point of contact for leave, disability, and accommodation related questions
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with high degree of customer focus.
• Resolve queries referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved o Build customer trust through empathetic personalized conversations.
• Receive queries via phone and log contacts into shared service case management system.
• Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.
• Organized and maintained systems to keep track of priorities and tasks.

• As Selling Partner Support Advisor, roles & responsibilities are to help and support associates globally.
• Help Seller Support Associates demonstrate end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers
• Demonstrates effective, clear and professional written and oral communication
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aid team members with difficult contacts as needed
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Exceeded goals through effective task prioritization and great work ethic.
• Maintained energy and enthusiasm in fast-paced environment.
• Increased customer satisfaction by resolving issues.
• Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
• Learned new skills and applied to day tasks to improve efficiency and productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-to-day duties accurately and efficiently.
• Worked with customers to understand needs and provide excellent service.
• Identified issues, analyzed information and provided solutions to problems.

Awards:

• Top Performer
• Most Valuable Player
• Top Performer of the batch

• Keyword Collection, Google AdWords & Publishing data on Domain
• Created customized marketing materials to increase product awareness.
• Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placing bids and landing pages.
• Collected and analyzed Web metrics such as visits, time on site and page views per visit.

• Carry out gas monitoring, general inspections and observations around the yard and on board vessels to ensure a safe work environment.
• Ensuring all activities on site is in compliance with project safety requirements & procedure
• Promote pro-active management commitment and employee involvement in HSE activities including behavioral-based safety, suggestion schemes & incentive programs
• Monitoring the compliance of Permit to work system
• Monitoring effectiveness of emergency preparedness by initiating periodical drills
• Daily Inspection of repair vessels / FPSO conversion projects to ensure that safe work practices are carried out in all operations and all hazards have been identified assessed and controlled
• Participation in the Behavioral Safety process and advise contractors on at risk behaviors and corrective actions or positive reinforcement methods
• Overseeing contractor’s occupational health management systems & controls to eliminate or reduce occupational exposure, health& hygiene inspections
• Ensure firefighting equipment's on board are in good order
• Carry out gas monitoring, general inspections and observations around the yard and on board vessels to ensure safe work environment.
• Promote safe conduct of work and reduce environmental impact in the yard
• Conduct Confined Space Assessment on board vessel
• Conduct WAH Assessment on board vessel
• Preparation and reporting of HSE performances to clients on weekly and monthly basis
• Ensuring that all safety related statutory requirements are identified and achieved
• Safety competency training and assessment
• Conduct on board emergency rescue drills.

• Training how to operate different types of portable fire extinguishers
• Induction training to all new workers
• Scaffolding Training
• Slinging Training
• Emergency Training
• Toolbox talks on weekly basis
• Preparation of Emergency Response Plan
• Conducting drill once in six months
• Preparation of records
• Complying with company safety policy
• HIRARC (Hazard Identification, Risk Assessment, Risk Control) for all activities
• Monitored compliance with all safety guidelines and policies
• Made daily decisions about construction activities
• Established and implemented work schedules and adjusted them to meet project deadlines
• Inventoried materials and ordered materials as needed
• Ensured all site personnel used quality workmanship in accordance with plans and client needs
• Conducted project monitoring to ensure quality construction and safety
• Successfully implemented project cost control procedures and monitoring
• Adjusted work schedules as needed in order to meet all project deadlines
• Conducted safety meetings, site safety audit/inspection on a daily basis
• Reported to relevant authorizes in case of incident or accident
• Inspection of lifting equipment
• Inspection of Scaffolding, Mobile & Heavy Equipment's, Tools and Lifting appliances weekly and monthly inspections.