GADIPALLY SHIVALINGAM
Bank Operations manager
MALIPURAM,Telangana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Bank Operations Manager
DBS Bank
10.2020 - Current
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Conducted cash and key audits for controls and compliance.
- Recommended new procedures to boost consistency and customer experiences.
- Oversaw branch operations and workflow for consistency.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Teller
DBS Bank
Malipuram, Telangana
05.2016 - 10.2020
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Master of Science - BSC
EKHASHILA DEGREE COLLEGE,KAKATIYA UNIVERSITY
Jangaon06.2014
Skills
- Business Process Optimization
- Work Planning
- Willing to Learn
- Team Building Leadership
- Decision-Making
- Customer Service
- Operational Reporting
- Project Management Experience
- Strategy Development
- Multitasking Abilities
- Adaptability
- Cash Handling Expertise
- Problem-Solving Abilities
Timeline
Bank Operations Manager
DBS Bank
10.2020 - Current
Teller
DBS Bank
05.2016 - 10.2020
Master of Science - BSC
EKHASHILA DEGREE COLLEGE,KAKATIYA UNIVERSITY
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