G.Aditya Prakash
Hyderabad
Summary
. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Proactive accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.
Overview
10
10
years of professional experience
Work History
HR Manager
Randstad India Pvt Ltd
01.2023 - Current
- Support hiring goals through efficient interview coordination and scheduling is a vital aspect of the role
- Grow and develop relationships with clients
- Provide innovative solutions to solve needs
- Monitor account activities to ensure compliance
- Ensure teams are meeting or exceeding SLA's
- Provide leadership through coaching and mentoring your team
- Ensuring top-notch service delivery to one of our Fortune500 client
- Assessed current organizational culture; developed initiatives for fostering collaboration among departments
- Advised senior management on ways to improve workplace morale by implementing activities that promote team building
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
- Handles the chat support team (30 folks) and ensures SLAs are met
- Deepdive into team's performance and identify areas of improvements
- Take a detailed look at the DSATs and have converted many DSATs into CSATs which enhanced the team's performance
- Handled management tasks involved with client schedules
- Resolved customer inquiries and complaints requiring management-level escalation
- Assigned tasks to associates to fit skill levels and maximize team performance
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Initiated new projects that resulted in increased productivity across all departments
- Assessed team member's (associate, senior associates & TL's) skill sets and assigned tasks accordingly for optimal efficiency
- Provided leadership during times of organizational change or crisis situations
- Recruited and hired qualified candidates to fill open positions
- Coached, mentored and trained team members in order to improve their job performance
- Evaluated individual and team business performance and identified opportunities for improvement.
TEAM LEAD (ASST.MANAGER)
Randstad Offshore Services Pvt Ltd
11.2021 - 12.2022
- Managing a team of 16 employees and setting clear goals
- Ensuring smooth running of the process as the primary point of contact
- Maintaining TATs through effective work allocation
- Completing all process-related duties and activities as per SLA timelines
- Providing solutions, implementing process improvements, and supporting the team in value-added projects
- Reviewing and ensuring adherence to performance and process data reports
- Conducting daily resource calls, morning and evening team meetings, and overseeing day-to-day operations
- Analyzing data, identifying patterns, and demonstrating high problem-solving abilities
- Possessing excellent people management skills and providing efficient feedback
- Controlling attrition and planning employee engagement activities
- Supporting operational tasks and ensuring the team's performance at their best levels
- Delegating tasks, setting deadlines, monitoring team performance, and reporting on metrics
- Recognizing high performance and rewarding accomplishments
- Creating an inspiring team environment with open communication
- Motivating team members, identifying training needs, and providing coaching to improve metrics.
ONLINE STAFFING SPECIALIST
DeepdiveDeepdiveDeceptiveRandstad Offshore Services Pvt Ltd
03.2021 - 11.2021
- Supported client (Google) and manage the first step of the applicant process
- Review all resumes, identifying the best candidates based on defined criteria
- Successful candidates will ensure all applicants are carefully considered and assessed in a timely manner, contributing to an overall positive candidate experience
- Job Specification: Proactive review of candidates to determine if they meet job requirements
- Ensure all applicants are carefully considered and assessed in a timely manner
- Lead candidates through initial stages of the application process
- Recruitment process compliance and system administration.
COLLECTIONS AGENT
Synchrony Financial services Pvt Ltd
07.2020 - 03.2021
- Arranged for debt repayment and established repayment schedule based on customer finances
- Achieved production goals by training new employees and incentivizing team members
- Processed payments and refunds quickly to maximize efficiency and meet performance targets
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
HR REPRESENTATIVE (HR HUB) - HR Team lead
Qualcomm India Private Ltd
01.2019 - 06.2019
- HR Hub position involves providing tool support to customers for Human Capital Management tools
- The job entails responding to inquiries from employees, managers, and HR team members
- The responsibilities include: Providing tool support for Workday modules, Bswift, icims, etc
- Troubleshooting basic technical issues related to HR tools
- Delivering quality customer service via call center, web portal chat, and employee case submissions
- Searching knowledge bases for relevant information
- Assisting employees with self-service tools for tasks like data changes and onboarding
- Opening case management tickets and referring complex issues to experts
- Participating in continuous improvement initiatives.
ERC SR. ASSOCIATE
Amazon Development Center Pvt Ltd - HR Operations
11.2016 - 07.2018
ANALYST - Policy and Compliance - Exits
Deloitte Support Services India Pvt. Ltd.
05.2014 - 11.2016
Education
B. Com (Comp) -
Osmania University
Intermediate -
Sri Chaitanya Junior Kalasala
S.S.C -
St. Mark's High School
Skills
- Ms office (Packages)
- Windows 98 XP (Operating systems)
- Adobe PDF
- SAP HR
- Knowledge on process framework and concepts
- Knowledge on RCA frameworks
- Proficient in excel/sheets/slides
- Impeccable Communication, Presentation and Organizational skills
- Team Supervision
- Production Monitoring
- Performance Evaluations
- Analytical Thinking
- Service Level Agreements
- Leading Team Meetings
- Giving Constructive Feedback
- SOP Adherence
- Overseeing Daily Activities
- Conflict Resolution
- Attention to Detail
- Problem-Solving
- Trend Tracking
- Shift Scheduling
- Work Planning and Prioritization
- Leadership
- Evaluating Employee Work
- Operations Management
- Data Evaluation
- Cross-Functional Collaboration
- Customer Relationship Management
- Employee Motivation
- Goal Setting (KPI/KRA)
- Project Leadership
- Report Generation
- Planning and Implementation
- Data Analysis
- Recruitment and staffing
Career Gaps Information
- Met with an accident left shoulder injury hence break, 07/01/19, 07/01/20
- Father's health condition, 07/01/18, 12/01/18
Personal Information
- Date of Birth: 07/02/92
- Gender: Male
- Nationality: Indian
Languages
- English
- Telugu
- Hindi
Affiliations
- Drumming
- Sports
Accomplishments
- Received several Zero defect returns during my tenure in Tax
- Received Spot award upon the completion of Back log in the policy compliance team.
- Participated in several cultural activities and also a part of several firm level initiatives
- Recognition for improving employee satisfaction metrics.
- Recognition for providing exceptional customer service to internal stakeholders, such as employees and managers.
- Acknowledgment for fostering collaboration and teamwork within the HR department or across the organization.
Timeline
HR Manager
Randstad India Pvt Ltd
01.2023 - Current
TEAM LEAD (ASST.MANAGER)
Randstad Offshore Services Pvt Ltd
11.2021 - 12.2022
ONLINE STAFFING SPECIALIST
DeepdiveDeepdiveDeceptiveRandstad Offshore Services Pvt Ltd
03.2021 - 11.2021
COLLECTIONS AGENT
Synchrony Financial services Pvt Ltd
07.2020 - 03.2021
HR REPRESENTATIVE (HR HUB) - HR Team lead
Qualcomm India Private Ltd
01.2019 - 06.2019
ERC SR. ASSOCIATE
Amazon Development Center Pvt Ltd - HR Operations
11.2016 - 07.2018
ANALYST - Policy and Compliance - Exits
Deloitte Support Services India Pvt. Ltd.
05.2014 - 11.2016
B. Com (Comp) -
Osmania University
Intermediate -
Sri Chaitanya Junior Kalasala
S.S.C -
St. Mark's High School
Similar Profiles
Kevin Pranay NagiralaKevin Pranay Nagirala
Recruiting Coordinator at Randstad India Pvt LtdRecruiting Coordinator at Randstad India Pvt Ltd
Arunkumar SoundarajanArunkumar Soundarajan
Windows Administrator at Randstad india pvt ltdWindows Administrator at Randstad india pvt ltd
Rohan DobhalRohan Dobhal
Research Analyst at Randstad India Pvt LtdResearch Analyst at Randstad India Pvt Ltd