Gadiyakari V V Hari Krishna
Secunderabad / Hyderabad,TG
Summary
Results-driven IT leader with over 20 years of experience in enterprise operations and service management within financial services. Skilled in enhancing service resilience and business continuity through effective governance and leadership. Expertise in End-User Services, CRM Dynamics, Office 365, and data management. Proven ability to stabilize mission-critical systems and drive cross-functional collaboration aligned with business objectives.
Overview
21
21
years of professional experience
Work History
Chief Manager - IT
Mahindra & Mahindra Financial Services Ltd
07.2010 - Current
- Spearheaded enterprise-wide IT operations, application performance governance, end-user services, and large-scale service delivery across multi-location financial services environments, integrating Dynatrace, GCP logs, Elastic, PostgreSQL, CRM Dynamics, SFDC, mobility platforms, and ServiceNow to ensure service continuity, regulatory compliance, vendor alignment, asset lifecycle control, CAPEX/OPEX governance, incident RCA ownership, cross-functional coordination, and successful execution of business-critical IT initiatives from requirement gathering through production go-live
- Directed L2/3 application support, enterprise incident management, vendor coordination, IT asset management, network issue resolution, and pre-production application testing, ensuring SLA adherence, minimized downtime, controlled risk exposure, and seamless collaboration between internal teams, external vendors, and business stakeholders
- Earned Best User Support Award for consistently delivering superior service reliability and stakeholder satisfaction
- Secured Druvatara Award (twice) for exceptional operational excellence and sustained enterprise IT performance
- Received multiple Pratistta Awards recognizing high-impact leadership, accountability, and service delivery rigor
Customer Support Engineer
PCS Technology (Client: Mahindra & Mahindra Financial Services Ltd.)
08.2008 - 06.2010
- Delivered enterprise hardware, EPOS terminal, and network support across geographically distributed locations, executing remote diagnostics, coordinating with BSNL for link restoration, documenting recurring issues, and ensuring uninterrupted transactional operations through rapid fault isolation and resolution
- Resolved chronic EPOS Hardware issues
- Resolved connectivity failures through effective BSNL coordination, significantly reducing operational disruptions
Desktop Support Engineer
CMS Computers Ltd
05.2007 - 07.2008
- Delivered enterprise hardware and network support across geographically distributed locations, executing remote diagnostics, coordinating with BSNL for link restoration, and ensuring uninterrupted transactional operations through rapid fault isolation and resolution
- Resolved Hardware Issues at Various sites such as HSBC, HPCL, Radio Mirchi, LIC
System Administrator & Faculty (Hardware & Software)
Rajiv Institute of Computer Education
12.2005 - 03.2007
- Delivered enterprise hardware at a single location and guided students on various soft skills.
Education
Bachelor of Technology (B.Tech.) - Computer Science Engineering
Al-Ameer College of Engineering & IT (AACE & IT)
Visakhapatnam01-2006
Skills
Enterprise Service Management
IT Infrastructure Oversight
Digital Workplace Strategy
Incident & Problem Lifecycle
Performance Analytics
KPI enforcement
Escalation management
Asset lifecycle control
Applications & Platforms
CRM Strategy Development
Customer Engagement Solutions
Functional Skills
Operational Skills
Support governance
Office 365
Monitoring & Diagnostics
Dynatrace
GCP Logs
Elastic
Timeline
Chief Manager - IT
Mahindra & Mahindra Financial Services Ltd
07.2010 - Current
Customer Support Engineer
PCS Technology (Client: Mahindra & Mahindra Financial Services Ltd.)
08.2008 - 06.2010
Desktop Support Engineer
CMS Computers Ltd
05.2007 - 07.2008
System Administrator & Faculty (Hardware & Software)
Rajiv Institute of Computer Education
12.2005 - 03.2007
Bachelor of Technology (B.Tech.) - Computer Science Engineering
Al-Ameer College of Engineering & IT (AACE & IT)