GAFFAR SHAIKH
Guest service agent
Mumbai,MAHARASTRA
Summary
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
10
10
Certifications
5
5
Languages
Work History
Royal Suite Butler, Guest Service Agent
Burj Al Arab Jumeirah
10.2023 - 04.2024
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Exceeded performance goals consistently, earning recognition for outstanding service delivery.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Guest Service Executive
Burj Al Arab
10.2018 - 08.2021
- Making reservations for customers based on their variousrequirements and budgetary allowances
- Processing payments and sending confirmation details tocustomers
- Sorting out any issues that may arise with bookings orreservations
- Selling and promoting reservation services
- Up-selling, when appropriate, by informing customers ofadditional services or specialpackages, such as tour tickets, travel insurance, or upgraded
- Providing support to customers who may need to amend orcancel a reservation
- Providing hotel and product knowledge to a guest's
- Cluster Buggy driver's at MadinatJumeirah
- Maintain a cheerful, helpful and friendly attitude towardscolleagues and guests alike and provide a courteous andprofessional service at all times
- Drive guests in the buggies wherever required within the resortfollowing the schedule given by the team Leader, or upon guestrequest
- Answer all guest questions with a high level of knowledge about
- MJ, BAA and JBH facilities and services as well as Dubai andother Jumeirah properties
- To provide guests assistance with luggage, baby strollers etcwhen required
- Be an expert on the function and operation of all buggy controls,gauges and warning lights
- Maintain a valid buggy-driving license
- Record usage of buggies on the appropriate forms
- Ensure close communication with the buggy base operator and
- Team Leader
- To assist in ensuring that all buggies are kept wellmaintained and clean at all times, any technical fault should bereported to the Team Leader.
Education
High School Diploma -
St. Agresan High School
Skills
- Fast Learner
- Opera PMS
- Employee management
- Customer Relationship
Team
- Ability to Work in a
- Ability to Multitask
Management
- Effective Time
- Leadership
- Fast Learner
Certification
Achievement Certificate
Timeline
Royal Suite Butler, Guest Service Agent
Burj Al Arab Jumeirah
10.2023 - 04.2024
Guest Service Executive
Burj Al Arab
10.2018 - 08.2021
High School Diploma -
St. Agresan High School
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