GAFFAR SHAIKH
Guest service agent
Mumbai,MAHARASTRA
Summary
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
10
10
Certifications
5
5
Languages
Work History
Royal Suite Butler, Guest Service Agent
Burj Al Arab Jumeirah
10.2023 - 04.2024
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Exceeded performance goals consistently, earning recognition for outstanding service delivery.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Guest Service Executive
Burj Al Arab
10.2018 - 08.2021
- Making reservations for customers based on their variousrequirements and budgetary allowances
- Processing payments and sending confirmation details tocustomers
- Sorting out any issues that may arise with bookings orreservations
- Selling and promoting reservation services
- Up-selling, when appropriate, by informing customers ofadditional services or specialpackages, such as tour tickets, travel insurance, or upgraded
- Providing support to customers who may need to amend orcancel a reservation
- Providing hotel and product knowledge to a guest's
- Cluster Buggy driver's at MadinatJumeirah
- Maintain a cheerful, helpful and friendly attitude towardscolleagues and guests alike and provide a courteous andprofessional service at all times
- Drive guests in the buggies wherever required within the resortfollowing the schedule given by the team Leader, or upon guestrequest
- Answer all guest questions with a high level of knowledge about
- MJ, BAA and JBH facilities and services as well as Dubai andother Jumeirah properties
- To provide guests assistance with luggage, baby strollers etcwhen required
- Be an expert on the function and operation of all buggy controls,gauges and warning lights
- Maintain a valid buggy-driving license
- Record usage of buggies on the appropriate forms
- Ensure close communication with the buggy base operator and
- Team Leader
- To assist in ensuring that all buggies are kept wellmaintained and clean at all times, any technical fault should bereported to the Team Leader.
Education
High School Diploma -
St. Agresan High School
Skills
- Fast Learner
- Opera PMS
- Employee management
- Customer Relationship
Team
- Ability to Work in a
- Ability to Multitask
Management
- Effective Time
- Leadership
- Fast Learner
Certification
Achievement Certificate
Timeline
Royal Suite Butler, Guest Service Agent
Burj Al Arab Jumeirah
10.2023 - 04.2024
Guest Service Executive
Burj Al Arab
10.2018 - 08.2021
High School Diploma -
St. Agresan High School
Achievement Certificate
Employee of the month
Buggy hotel controller MADINATH JUMEIRAH
Employee of the month
February 20219
November 2019
Nominee for Employee of the month
June2019
Top seller of the month (INSIDE BURJ AL ARAB)
For achieving the highest walk-in revenue for the month of August 2022.
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