Gagan Chauhan
Delhi
Summary
To seek and maintain a full-time position as an Operations Specialist that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Support Operations Specialist
International SOS
02.2024 - 05.2024
- Provided operations and logistics expertise in the understanding and fulfillment of requests for assistance from clients and subscribers, in collaboration with medical and security professional colleagues.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Demonstrated a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
- Probed clients and subscribers who contacted the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Documented all matters relating to these requests using the telecommunication and computer systems made available by the organization.
- Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures.
Backend Operations Executive
Brevistay
04.2022 - 11.2023
- Responded to escalated customer support issues & managing the customer support department’s day-to-day functions through calls & emails.
- Assisted the Operations Manager in daily management.
- Communicated with customers through various channels, acknowledging and resolving customer complaints.
- Coordinated with different departments to improve business performance and made recommendations for business performance improvement.
- Kept records of customer interactions, transactions, comments, and complaints.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Worked with the team on all new information related to products, procedures, and trends and assessed support statistics and prepared detail reports on the findings.
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
Presales Trainee
Tekie
11.2021 - 12.2021
- Made 150-200 calls on daily basis and convinced students and parent to attend a free coding demo session.
- After the demo session, took feedback from parents and students, explained benefits of course and convinced them to purchase our course.
- Made reports on demo sessions completion and coordinated with mentors and operations to enable a seamless student experience.
- Supported departmental tasks to increase understanding of industry processes.
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Education
Bachelor of Arts - Culinary Arts
University of Delhi
Delhi, India01.2021
High School Diploma -
Arena Animation
Delhi, India03.2020
Skills
- Oral and Written Communication
- Problem-Solving
- Customer Support
- Microsoft Excel
- Microsoft Word
- Time Management
- Multitasking
- Cross-Functional Collaboration
- Attention to detail
- Microsoft Office
- Freshdesk
- Planning and coordination
Accomplishments
Star Performer of the Quarter, Brevistay (2023)
Awards
- Star Performer of the Quarter, 2023, Brevistay
- Cleared IJP, 2023, Brevistay
Timeline
Customer Support Operations Specialist
International SOS
02.2024 - 05.2024
Backend Operations Executive
Brevistay
04.2022 - 11.2023
Presales Trainee
Tekie
11.2021 - 12.2021
Bachelor of Arts - Culinary Arts
University of Delhi
High School Diploma -
Arena Animation
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