GAGAN DEEP SINGH
Bangalore
Summary
Dynamic professional with a proven track record at Grindwell Norton Ltd, excelling in customer service and marketing initiatives. Expertise in supply chain management and process automation led to enhanced productivity and error reduction. Strong problem resolution skills and adept in SAP, driving impactful results in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive – Customer Service & Marketing Services
Grindwell Norton Ltd
Bangalore
2023.06 - Current
- Designing and executing the central marketing schemes by calculating targets and achievements for payouts by coordinating with concerned stakeholders.
- Enhancing error reduction by automating processes according to SOPs and policies.
- Compiling channel and flash reports for management, focusing on productivity analysis.
- Managing oversight of dealer recognition initiatives and employee reward programs.
- Oversaw user management activities and dealers mapping for the sales portal.
- Coordinating with cross-functional teams and audit teams to deliver high-quality results within tight timelines.
- Providing necessary tools, resources, and guidance for the field and customer service team.
Executive-Customer Service and Branch Admin
Grindwell Norton Ltd
Pune
2022.03 - 2023.05
- Directed comprehensive management of Customer Service activities at the branch.
- Managed customer interactions as single point of contact for commercial and logistics duties.
- Oversaw comprehensive order intake and fulfillment operations.
- Streamlined inventory management processes for customers under VMI agreements.
- Monitoring and circulating pending shipments at the transporter hub.
Executive- Customer Service and Branch Admin
Grindwell Norton Ltd
JAMSHEDPUR
2015.05 - 2022.02
- Oversaw similar duties as specified for the Pune branch.
Manager of Operations
Jayesh Industrial Suppliers Pvt Ltd
JAMSHEDPUR
2011.12 - 2015.04
- Preparing inquiries and purchase orders for various products, and sending them to vendors.
- Preparing Modvat/Tax invoices, manual and electronic challans while the material is being supplied, and making road permits for sales and purchases within and outside Jharkhand.
- Filing Dealer's Excise E-Return Every Quarter.
Accountant Cum Office Incharge
Shree Narsingh Constructions
JAMSHEDPUR
2011.02 - 2011.11
- Maintained manual ledgers of different sites, handling the cash counter, and maintaining the cash book.
- Calculation of monthly sales tax and TDS of different parties.
Education
Pursuing - MBA - Supply Chain Management And Business Analytics.
Bharti Vidyapeeth
PuneSkills
- Supply chain management
- SAP (SD)
- MS-EXCEL and MS-Office
- Sales and Data analysis
- Process automation
- Customer service
- Inventory management
- Tally ERP
Accomplishments
- Got Awarded for Best Customer Service Officer for 2016 in Grindwell Norton Ltd, Jamshedpur Branch.
Certification
- Certified Industrial Accountant from ICA Jamshedpur.
- Modules Related with Certified Industrial Accountant Course. - Computer Application. Advanced Accounts. Financial Accounting. Tally, ACE, ERP. Income Tax, VAT, CST, Service Tax. PDP & Effective Communication. ROC,Labour Law, Banking. Central Excise.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Executive – Customer Service & Marketing Services
Grindwell Norton Ltd
2023.06 - Current
Executive-Customer Service and Branch Admin
Grindwell Norton Ltd
2022.03 - 2023.05
Executive- Customer Service and Branch Admin
Grindwell Norton Ltd
2015.05 - 2022.02
Manager of Operations
Jayesh Industrial Suppliers Pvt Ltd
2011.12 - 2015.04
Accountant Cum Office Incharge
Shree Narsingh Constructions
2011.02 - 2011.11
Pursuing - MBA - Supply Chain Management And Business Analytics.
Bharti Vidyapeeth