Gagan Deep Singh
Technical Lead (Project Delivery & Customer Success)
Summary
Technical Lead (Project Delivery & Customer Success) leads enterprise software implementations, cloud migrations, and customer success delivery for global clients. Drives end-to-end project delivery across UAT governance, defect management, deployment readiness, and go-live support with minimal business disruption. Coordinates cross-functional teams and delivers technical training that supports adoption, service transition, and stable production outcomes.
Overview
3
3
Languages
4
4
Certifications
16
16
years of professional experience
Work History
Technical Lead (Project Delivery & Customer Success)
Verint Systems, Inc.
03.2015 - Current
- Managed 50+ end-to-end implementation, upgrade, migration, and deployment projects for enterprise customers across Verint platforms.
- Acted as primary customer-facing lead responsible for project coordination, stakeholder communication, risk tracking, and delivery governance
- Led cloud migrations, SQL upgrades, data center transitions, and production rollouts with minimal business disruption
- Directed UAT cycles, defect management, deployment readiness reviews, and go-live support activities
- Executed cloud and on-prem migration projects, version upgrades and environment transitions.
- Provided installation, configuration, and troubleshooting for Windows-based systems with SQL backend.
- Delivered end-to-end consulting for Verint applications including WFO, WFM, Speech, and QM across multiple enterprise clients.
- Owned UAT cycles, scenario planning, defect tracking, and production rollout coordination.
- Delivered technical training (Verint Academy, admin training, and end-user training) for global customers.
- Coordinated infrastructure, database, application, and business teams to achieve project milestones and delivery objectives.
- Delivered executive reporting, customer workshops, administrator training, and service transition activities.
- Served as SME for Verint WFO, WFM, Speech Analytics, Quality Management, and AI Bot implementations.
- Successfully managed multiple projects independently, ensuring timely completion with minimal supervision.
- Provided best practice consulting and performance assessments to improve customer operations.
- Working as Application Consultant.
- Delhi, Aerocity
Sr. Analyst
WNS India Pvt Ltd
07.2013 - 01.2015
- Managed infrastructure operations, vendor coordination, change activities, and service delivery processes.
Sr. Analyst
HCL Comnet Ltd.
10.2010 - 10.2012
- Supported global operations, incident management, SLA reporting, and root-cause analysis activities.
Technical Specialist
IYOGI Technical Services Pvt Ltd
04.2010 - 10.2010
- Delivered technical support services while maintaining customer satisfaction and SLA commitments .
Education
BCA - IT
JIMS
Delhi01-2009
GDIT - IT
JIMS
Delhi01-2009
High School - Non-Medical + Computer Science
GHPS
Delhi01-2006
Skills
- Verint platform administration
- SQL backend support
- Windows system administration
- Production rollout support
- Cloud migration support
- Project Planning & Execution
- Risk & Issue Management
- Change & Release Management
- Incident & Escalation Management
- Resource Planning & Coordination
- Customer Relationship Management
- Business Requirements Gathering
- Solution Deployment & Rollout
- Client Onboarding & Enablement
- Training & Change Management
- ITIL service management
- ServiceNow
- Process documentation
Certification
ITIL V3
Timeline
Technical Lead (Project Delivery & Customer Success)
Verint Systems, Inc.
03.2015 - Current
Sr. Analyst
WNS India Pvt Ltd
07.2013 - 01.2015
Sr. Analyst
HCL Comnet Ltd.
10.2010 - 10.2012
Technical Specialist
IYOGI Technical Services Pvt Ltd
04.2010 - 10.2010
High School - Non-Medical + Computer Science
GHPS
GDIT - IT
JIMS
BCA - IT
JIMS