Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Gagan Goyal

Gagan Goyal

Ghaziabad,UP

Summary

With 14+ years of experience in accelerating revenue growth and optimizing B2C & B2B sales processes, I have a proven track record of achieving and exceeding sales targets. Expertise in designing and executing data-backed strategies that align with business goals for enhanced sales performance. Skilled in lead generation, CRM, and analyzing sales funnel data to make informed, strategic decisions.


Adept at leading, training, and motivating high-performing sales teams for continuous improvement and professional growth. Strong communication skills and commitment to staying current with industry trends deliver impactful results across diverse sectors, including digital marketing, healthcare, and education.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Manager (Sales Operations)

The Social Track
08.2024 - Current
  • Utilizing platforms like Google and LinkedIn Sales Navigator and other tools to identify high-potential leads.
  • Proactively engaged prospects through personalized messaging and email outreach to nurture interest.
  • Building & maintaining strong relationships with leads through consistent, value-driven follow-ups, building trust and credibility to enhance long-term conversion potential.
  • Transformed qualified leads into sales, driving significant revenue growth and establishing enduring client partnerships.
  • Coordinating and facilitating Zoom and in-person meetings between clients and Technical Teams to align project goals, timelines, and deliverables.
  • Acting as a pivotal bridge between clients and internal teams, ensuring smooth communication and successful project execution.
  • Played a key role in delivering client-centric digital marketing solutions, contributing to the company's reputation for excellence in service delivery.

Senior Manager (Sales Operations)

BeatO
09.2022 - 03.2024
  • Drove revenue growth and achieved sales targets.
  • Led a team of 74 professionals with a focus on training, coaching, and mentorship.
  • Guided team members to consistently achieve and surpass sales targets through data-driven insights and strategic guidance.
  • Compiled detailed performance and sales funnel reports segmented by team and cohort.
  • Managed the sales funnel through ongoing supervision.
  • Key metrics include attendance shrinkage, call connectivity, average handling time, lead-to-sale conversion, sales-to-prospect conversion, prospect-to-sale conversion, break management, and meticulous tracking of login and logout times.
  • Coordinated with Training and Quality units to design targeted retraining programs.
  • Collaborated with the marketing team to enhance lead generation via Facebook & Google Ads, strategic partnerships, and affiliate programs.
  • Develop monthly incentive plans and spot incentives to boost performance and achieve sales targets.
  • Streamlined processes and implemented best practices to achieve operational excellence.
  • Enhanced team efficiency through thorough training programs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Collaborated with Product and Tech teams to resolve system issues.
  • Performed regular performance evaluations to assess team capabilities.
  • Coordinated interdepartmental collaboration to ensure cohesive progress towards company goals.

Senior Manager (Sales Operations)

Promotive Digital Solutions
07.2020 - 08.2022
  • Drive Revenue Growth.
  • Guided and supported team of business development professionals.
  • Built a robust pipeline of potential clients using various lead-generation methods.
  • Facilitated discussions with clients, delivered presentations, and successfully negotiated new business agreements to achieve objectives.
  • Identify opportunities for up-selling and cross-selling additional services to existing clients.
  • Coordinate with teams internally to design solutions catering to client demands and offering substantial value.
  • Developed and nurtured strong connections with key clients, ensuring trust and loyalty.
  • Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Provided strong leadership to enhance team productivity and morale.

Regional Manager

Delhi School of Internet Marketing
05.2018 - 07.2020
  • Generated revenue by selling Digital Marketing Training Program.
  • Tracked sales performance and key metrics to achieve targets.
  • Generated and delivered frequent sales reports to senior management.
  • Implemented regular performance reviews to drive team improvement.
  • Evaluated competitor activities to identify potential market threats and opportunities.
  • Managed operations for 8 company-owned centers across Delhi/NCR, Pune, Jaipur, Bangalore, and Hyderabad.
  • Coordinated with Marketing Team to develop and implement lead-generation strategies.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open communication channels.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Manager (Sales Operations)

Delhi School of Internet Marketing
01.2016 - 05.2018
  • Develop and implement effective sales strategies to achieve company goals. Analyze sales data and market conditions to adjust strategies accordingly.
  • Prepare regular sales reports and present findings to senior management.
  • Forecast sales performance and set realistic goals.
  • Built and developed essential skills in newly hired staff.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Team Leader Operations

IEnergizer (Process-Sprint)
08.2013 - 01.2016
  • Led team of 25-30 chat support agents, offering guidance and direction.
  • Conducted team meetings to review performance metrics.
  • Tracked performance metrics such as response time, NPS ratings, attendance shrinkage rates, and attrition levels using KPIs.
  • Oversaw the NPS Dispute Management Process.
  • Addressed customer inquiries over chat.
  • Monitored and enhanced key performance indicators such as C-sat Score, Sales per Hour (SPH), Initial Response Time (AIRT), and Average Response Time (ART).
  • Cultivated professional relationships with team for efficient issue resolution.
  • Enhanced team member skills through dedicated coaching sessions.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Senior Executive Operations

IEnergizer (Process-Sprint)
10.2010 - 07.2013
  • Resolved queries from US customers promptly using chat support.
  • Successfully maintained all major KPIs NPS ratings, Quality Score, Sales Per Hour & Response Time.
  • Contributed to a cohesive and productive team environment.


Education

BCA - Computer Science

CMJ

Skills

  • Team Leadership
  • Revenue Growth
  • Sales Process Management
  • Telesales
  • Sales Forecasting
  • Data Analysis & Reporting
  • Sales Strategy & Planning
  • Sales Funnel Management
  • Business Development
  • Problem-Solving
  • Continues Process Improvement
  • Strategic planning
  • Sales Management
  • Educational Sales

Certification

Six Sigma Green Belt

Accomplishments

  • 02/01/24, Recognized for contribution to reaching the INR 1 Crore revenue milestone.
  • 12/01/19, Received Certificate of Recognition for revenue contribution.
  • 12/01/18, Received Certificate of Recognition for revenue contribution.
  • 01/01/15, Awarded with Best Team Leader ACE Recognition award and a trip to Goa.
  • 01/01/13, Awarded with the Best Sales Executive Award and a trip to Sydney, Australia.
  • 01/01/12, Awarded with the Best Sales Executive Award and a trip to Penang Island, Malaysia.

Timeline

Senior Manager (Sales Operations)

The Social Track
08.2024 - Current

Senior Manager (Sales Operations)

BeatO
09.2022 - 03.2024

Senior Manager (Sales Operations)

Promotive Digital Solutions
07.2020 - 08.2022

Regional Manager

Delhi School of Internet Marketing
05.2018 - 07.2020

Manager (Sales Operations)

Delhi School of Internet Marketing
01.2016 - 05.2018

Team Leader Operations

IEnergizer (Process-Sprint)
08.2013 - 01.2016

Senior Executive Operations

IEnergizer (Process-Sprint)
10.2010 - 07.2013

BCA - Computer Science

CMJ

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Gagan Goyal