Gagan Gupta

As MD for Procloz Services Private Limited, I played a pivotal role in spearheading the development, deployment, and launching of Procloz’s inaugural product (COSTEN), setting a new standard for innovation and market presence. I masterminded the triumphant rebranding of the services company into a services and technology powerhouse, introducing the industry term #ServTech and solidifying its market position with a new website, colors, and collaterals. Additionally, I successfully introduced a new service line (ProServ), diversified the company's offerings, and accelerated revenue growth and market expansion. As MD, I also led transformative initiatives in IT and HR, focusing on information security, operational efficiency, and talent development. Also, implemented internal financial review and controls, drove EBITDA to 16%, and expanded the company's presence to new countries. My visionary leadership positioned the company as a global leader in HR exhibitions and conferences, fostering strategic partnerships for international growth and innovation.

As Executive Director at Cubic Transportation Systems (India) Private Limited, a subsidiary of Cubic Corporation, I spearheaded the design, deployment, and management of strategic initiatives within Global Business Services (GBS), significantly enhancing operational and organizational efficiencies. I aligned the vision, goals, and objectives of the GBS department with the company's overarching strategy, resulting in consistently high performance, with GBS growing to a 300+ FTE organization within just 3 years of formation. Collaborating closely with organizational leadership and the board of directors, I shaped operational strategy, including partnering with the Next Cubic Transformation Office to implement the Enterprise Target Operating Model. Implementing robust risk management processes, I decreased operational risks within GBS, improving compliance and reducing exposure. I also improved customer satisfaction scores by 0.5 points to reach 3.9 within GBS, leading to increased customer retention and loyalty. Cultivating a work culture centered on collaboration and inclusion, I boosted morale and reduced turnover rates company-wide, with GBS enjoying less than a 10% turnover rate year on year. Fostered collaboration across departments and teams, leading to improved communication, alignment of goals, and overall business success. Managing a US$ 15M P&L and upholding corporate fiscal responsibility, I demonstrated strong financial acumen. Additionally, I developed and presented comprehensive business plans and forecasts to the board of directors, contributing to Cubic's achievement of over US$ 5M in savings in the first year alone against a budgeted scope of US$ 50M in yearly savings from GBS

I served as the Managing Director for both Indian entities, overseeing the setup of all business operations in India. Responsible for all financials and corporate outcomes for Safeguard India, including budgetary creation & regulation for Indian entities (US$ 15M P&L) and serving as the Authorized Signatory for both Indian legal entities, I also incorporated Safeguard World International Indian entities from scratch. Establishing performance goals and providing methods for reaching milestones, I managed and trained employees to maximize productivity, building a team of 0-700 employees over a period of 5 years. Identifying opportunities to improve business process flows and productivity, I collaborated with senior management to develop strategic initiatives and long-term goals. Demonstrating proficient leadership skills, I motivated employees and built competent teams, resolving issues between employees to promote better collaboration and mutual respect. Additionally, I led recruitment efforts and developed strategic alliances to maximize the utilization of existing talent and capabilities, and created succession plans to ensure continuity of operations during leadership transitions.

I maintained optimal staffing levels to ensure timely and accurate deliveries, while also participating in drafting service budgets to reduce costs and delivery times. Coordinating recruitment, training, and development efforts, I managed full project lifecycles from conception to completion and oversaw third-party contracts to ensure service delivery. Meeting with business leaders to address issues impacting operations, I facilitated deliveries and verified documentation. Additionally, I set up Shared Services for a £1.5B manufacturing giant with a global footprint in 40 countries, achieving cost neutrality in the first year and estimated savings of US$3M annually thereafter. Responsible for a US$5M P&L, I played a key role in driving operational efficiency and cost savings for the organization

As the functional head, I managed end-to-end operations for the Hire to Retire function, exercising leadership by motivating and inspiring others. I demonstrated strong organizational and time management skills, effectively handling multiple projects. Working both independently and collaboratively, I showcased a strong work ethic and attention to detail. Managing projects from inception to completion, I honed my leadership skills and developed strong communication and organizational abilities, culminating in the responsibility for a AUD $4M P&L annually

I collaborated with the General Manager on various operational issues and promotional activities, ensuring smooth coordination. Monitoring employee productivity, I optimized procedures to reduce costs and enhance efficiency. Coaching team members on delivering exceptional service, I maintained business professionalism. Supervising the operations team, I supported operational excellence and superior customer service. I developed and maintained operational guidelines for staff, keeping them aligned with best practices. Keeping abreast of industry trends, I improved skills and organizational operations. Monitoring key performance metrics, I identified areas for improvement. I successfully led the transition of a Pilot Project with a 115-member team for ABSMM (Accenture Business Strategy for Middle Market) and established controls covering a US$ 36M liability for Accenture through the HR (Payroll - Garnishment) process

I applied refined problem-solving skills to analyze and resolve issues affecting business operations and goal attainment. Conducting interviews with key business users, I gathered information on processes and requirements. Prioritizing customers, I improved business direction and implemented changes based on feedback. Analyzing critical business aspects, I evaluated factors driving results and presented findings. I executed risk analysis, identifying mitigation strategies, and performed gap analysis to pinpoint areas for improvement. Interacting with internal customers, I understood business needs, translating them into requirements and project scope.

As a restaurant manager, I delivered comprehensive training to food preparation and customer-facing staff, ensuring strong team performance. I promptly addressed patron issues with attentive listening and communication skills. Supervising all restaurant areas, I maintained cleanliness and upkeep. I ensured compliance with federal, state, and local hygiene and food safety regulations. Collaborating closely with the restaurant chain owners, I developed and executed marketing initiatives. Implementing cost and waste reduction strategies, I designed effective inventory control systems to minimize food spoilage. Additionally, I managed staff schedules, ensuring adequate coverage for all shifts