Gagan Kumar
Jaipur
Summary
Experienced in team leadership, operational management, data collection, statistical analysis, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to optimize team productivity and enhance service quality. Proven ability to foster a collaborative and adaptable workplace environment. Possesses a strong understanding of data interpretation and effectively communicates insights to stakeholders.
Overview
6
6
years of professional experience
Work History
Quality Assurance and Senior Research Analyst
Astegic Infosoft
01.2022 - Current
- Performing LinkedIn Research
- Lead Generation
- Email Delivery
- Web Research
- Technology Research
- Sales Navigator
- People and company research through data available in public domains
Assistant Manager
Teleperformance (TP)
07.2020 - 11.2021
- Experienced Customer Support Supervisor adept at fostering a collaborative and high-performing team environment while consistently exceeding KPIs and client expectations
- Skilled in driving operational excellence and delivering exceptional customer service to achieve organizational goals
Customer Service Executive
Teleperformance (TP)
05.2019 - 07.2020
- Customer Support for MNC in Chat, Voice and Email Process
- Handled Customer escalation as well
Education
B.Sc - Maths
Rajasthan University
05-2025
Skills
- Email support
- Team leading
- Customer handling
- Customer support
- Managerial skills
- Customer service
- Quality assurance
- Leadership skills
- BPO Operations
- Data cleansing
- Research analysis
- Research and development
- Marketing research
- Advanced Excel
Accomplishments
- All rounder, Received scholarship in B.Sc
- Top 10 in class, Received scholarship in school
Languages
English
Awards
- Multiple Employee of the Month in current role
- 5 Star rated Assistant Manager
- TOPS & JUMP Certified from Teleperformance India
Personal Information
- Date of Birth: 12/06/97
- Gender: Male
Sports Enthusiast, Travller , Reader
Professionally played cricket to a certain level and additionally played badminton and snooker
Sports Enthusiast, Traveller , Reader
Professionally played cricket to a certain level and additionally played badminton and snooker. Like to travel a lot with friends and explore new places and Consistent about gaining knowledge.
Timeline
Quality Assurance and Senior Research Analyst
Astegic Infosoft
01.2022 - Current
Assistant Manager
Teleperformance (TP)
07.2020 - 11.2021
Customer Service Executive
Teleperformance (TP)
05.2019 - 07.2020
B.Sc - Maths
Rajasthan University
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