Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Career Ambition
Disclaimer
Timeline
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Gagan Kumar

Gagan Kumar

New Delhi

Summary

Dynamic Airline Security Executive with proven expertise at SpiceJet Ltd. in enhancing safety protocols and ensuring compliance. Adept in critical thinking and security skills, I excel in collaboration and communication, effectively resolving issues and improving operational efficiency. Recognized for fostering teamwork and maintaining a positive environment under pressure.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Airline Security Executive

SpiceJet Ltd.
New Delhi
09.2023 - Current
  • Conduct routine security checks, inspecting aircraft cabins, cockpits, and lower decks for signs of tampering or damage.
  • Screen baggage and frisk passengers before boarding the aircraft, ensuring compliance with security protocols.
  • Collaborate with law enforcement agencies during emergencies, providing support and assistance as needed.
  • Perform access control procedures, verifying the identification and credentials of individuals entering restricted areas.

Call Center Operations Supervisor

Technify Solutions Pvt Ltd.
11.2019 - 05.2023
  • Resolved customer complaints brought to my attention, ensuring timely and effective issue resolution.
  • Conducted quality assurance surveys with customers, gathering feedback and providing actionable insights to staff.
  • Greeted customers warmly, actively listened to their concerns, and ascertained problems or reasons for calling.

Education

Bachelor of Arts -

Monad University
U.P.
08-2017

12th Pass From CBSE Board -

Patrachar Vidyalaya
New Delhi
05-2014

10th Pass From CBSE Board -

Govt. Boys. Senior. Secondary
Delhi
05-2012

Skills

  • Security skills
  • Strong communication skills
  • Teamwork
  • Time management
  • Positive attitude
  • Critical thinking
  • Adaptation of any environment

Certification

  • 11-2024 Title :- AVSEC Basic Course issued by BCAS (Bureau of Civil Aviation Security)
  • 12-2024 Title :- ISP (International Security Programme)
  • 03-2025 Title :- Testing and Certification of Screeners (Standalone) Held issued by BCAS (Bureau of Civil Aviation Security)
  • 04-2025 Title :- BDP (Behaviour Detection Programme) issued by TSA (Transportation Security Administration)

Languages

English, Hindi

Accomplishments

  • Mar, 2024 Title :- SpiceJet LTD. Appreciation certificate for outstanding performance in baggage reconciliation at BMA, demonstrating attention to detail, and efficiency

Career Ambition

To achieve excellence in my field, making my family and organization proud through hard work and dedication.

Disclaimer

I hereby declare that the entire above statement made by me is true and correct to the best of my knowledge and belief.

Timeline

Airline Security Executive

SpiceJet Ltd.
09.2023 - Current

Call Center Operations Supervisor

Technify Solutions Pvt Ltd.
11.2019 - 05.2023

Bachelor of Arts -

Monad University

12th Pass From CBSE Board -

Patrachar Vidyalaya

10th Pass From CBSE Board -

Govt. Boys. Senior. Secondary

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Gagan Kumar