GAGAN M

Roles & Responsibilities

➢ Improved, Standardized the process across PAN INDIA for Last Mile.
➢ Built a Training e-library to access all documents at one place for easy access across PAN INDIA.
➢ Conducting Training sessions on Customer Interactions, Call etiquette's , e-mail etiquette's, Ticketing dashboard for Warehouse Executive,Warehouse Manager.
➢ Coordination and collaboration among central team, CET team and Last mile Warehouse team's in ensuring smooth process flow and customer satisfaction.
➢ Conducting BQM training for the Last mile Customer face SPOC's[ZM, RM,Warehouse Manager's].
➢ Mentored and developed supply chain personnel, fostering a culture of continuous learning and professional growth within the team.
➢ Been part of Hiring operation executives across locations.
➢ Conducted employee engagement activities to keep motivated to ensure customer satisfaction.
➢ Conducted Training in regional languages in different zones for ease of employee[Delivery partner's, Carpenter's] understanding.
➢ Individual team player and self motivated.
➢ Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
➢ Coached employees on best practices, providing constructive feedback to support their professional growth.
➢ Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
➢ Developed customized training materials for various industries, ensuring relevance to the target audience.
➢ Collaborated with subject matter experts to create accurate training content.
➢ Led cross-functional teams in the development of innovative solutions for pressing business challenges.
➢ Reduced costs associating with external trainers by developing an internal network of skilled facilitators who could lead programs as needed.
➢ Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
➢ Provided one-on-one mentoring to help individuals reach their full potential within the organization.
➢ Promoted a culture of continuous learning by advocating for professional development opportunities.
➢ Scheduled and taught in class and online courses to increase learning opportunities.
➢ Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
➢ Recorded and edited videos to facilitate remote learning.
➢ Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 20% of executives Hiring .
➢Serving as a Single POC Trainer for both Middle mile and Last mile for PAN INDIA.
➢ Building Training Module and assessment for all New process launch.

Roles & Responsibilities

➢ Supporting project planning and execution efforts relating to technical documentation and process development.
➢ Integrated diverse advisory personnel into projects to efforts expand applicable knowledge bases of ongoing .
➢ Spearheaded adoption of brainstorming sessions, simulation and prototyping.
➢Performed Technical CST .to finalize the tracking equipments as per the specifications received and required.
➢ Consulted with Subject Matter Experts (SMEs) to resolve technical issues that arose during configuration and execution of communication codes.
➢ Monitored project activities and verified team adherence to project budget, business standards and regulations.
➢ Edited technical documentation for clarity and conformity with overall goals, safety guidelines and regulatory compliance.
➢ Analyzed ongoing research and development strategies to determine optimal prioritization based on historical completion rates and market data.
➢ Reviewed specifications and technical manuals for compliance with ongoing operational goals and conformity to applicable regulations.

Roles & Responsibilities:
➢ Imparting deliverables on end-to-end processes occurring at Fulfillment Center and Mother Hub for around trainees.
➢ Conducting evaluation to analyze learnings of trainees resulting in more than 90% of qualification of their knowledge assessed.
➢ Planning, managing & executing training deliverables at 4 facilities and supported in business functions for 2 facilities. (Malur & Chennai)
➢ Proactive approach towards solving problems which lead to a significant impact on challenges occurred.
➢ Training data representation for business contribution.
➢ Attended internal audits and external audits (ISO,FOSTAC) resulting in zero NC for learning & development.
➢ Represented flexibility by supporting Malur facility during crucial circumstances while setting up a new facility.
➢ Provided end to end facilitation on FC process to external partners (Alphalite) across Bengaluru for new
Business launch without any delay in a shorter duration.
➢ Managed team of 10 associates including interns
➢ Timely connects with stakeholders to fulfill training gaps
➢ Initiated ideas for process improvements
➢ Creating content based on requirement
➢ Based on grade and competencies mapped to respective employees soft skills was been planned and delivered.
➢ Conducting data analysis to ensure accurate presentation of L&D activities in review with facility head.
➢ Being effective in conducting process trainings from Grade 5 to 11 (116 Process )
➢ Planned and executed Refresher and cross-functional training based on business requirement.
➢Implemented New Training methodology(RTOT - Real time Operation training ) for new joiners in reducing Learning curve from 21days to 15 days and increased productivity .

Roles & Responsibilities:
➢ Ensuring Proper scheduling of Suppliers.
➢ Proper planning of Stocks to Warehouse with timely follow up with Suppliers.
➢ Continuous connect with all stakeholders and ensure smooth Operations process without any breach.
➢Prioritizing the stocks in offer and fast moving products.
➢Successful in achieving and maintaining stocks as per the plan at Warehouse.
➢Showcased Quick Learning attitude by revamping the process and having good hold with suppliers at crucial conditions.
➢ Was successful in managing tuff situation(Strike at Warehouse) without manager intervention.
➢Implanted a new concept by aligning Suppliers and also planning team in smooth processing of their stocks, resulted in 40% efficiency across the business.

Roles & Responsibilities:
➢ Imparting deliverables on end-to-end processes occurring at the Fulfillment Center and Mother Hub for around trainees.
➢ Conducting evaluation to analyze the learnings of the trainees resulting in more than 90% of qualification of their knowledge assessed.
➢ Planning, managing & executing training deliverables.
➢ Proactive approach towards solving problems which lead to a significant impact on the challenges occurred.
➢ Solely managed end to end learning and development for the newly introduced Grocery business & facility.
➢ Training data representation for the business contribution.
➢ Timely connects with stakeholders to fulfill training gaps
➢ Initiated ideas for process improvements
➢ Creating content based on the requirement
➢ Conducting data analysis to ensure accurate presentation of L&D activities in the review with facility head.
➢ Planned and executed Refresher and cross-functional training based on the business requirement
➢ Ensuring smooth Launch of new product from design team with rigorous training across the shifts in shorter duration.

Roles & Responsibilities:
➢ Imparting network training for technical students.
➢ Providing Hands on experience in Networking technologies under PMKVY scheme.
➢ Showcased flexibility travelling across south India ensuring training and certification for the batch combination of B.tech & M.tech approx. of 200 students.
➢Proved loyalty towards company, during cross support across south branches costing the loss for Company of INR-500000/-
➢ Training content development based on Students interest.