Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Websites
Timeline
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GAGAN MOHTA

Greater Noida

Summary

Innovative and results-driven professional with almost 12 years of experience as a Network Security Professional. Proven track record of successfully designing, implementing, and managing SASE solutions for global enterprises. Working as Zscaler Subject Matter Expert (SME).

Seeking a challenging role in a growth-oriented organization to fully utilize my talents in the best possible way for the fulfillment of the organizational goal.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Multiple Roles

Wipro Ltd.
11.2021 - Current
  • Supporting multiple accounts/projects as SME for Zscaler products during the transformation/migration phases and providing consultation, architectural advice
  • Create HLD/LLD to demonstrate how product components fit into the customer’s network architecture and interact with each other
  • Configuration, troubleshooting and resolution of issues related to the proxy, authentication, DNS, IPSec, GRE tunnel, Policy management, Private Service Edge, Virtual Service Edge, ZCC, ZPA and App Connectors
  • Delivered migration from another Vendor for major BFSI customer
  • Part of multiple POCs and deployment projects typically spanning several months, working together with Project Manager to keep progress on track.

Project – Leveraged Accounts

NTT DATA Services
12.2020 - 11.2021
  • Handling Tasks, Requests and Incidents opened by the customers for various leveraged accounts
  • Following the Change Management process to implement the changes after the required Approvals
  • Handling Content Filtering devices and providing support with the capacity of SME
  • Managing devices, backups, upgrades, migration, and new enhancement projects
  • Daily checks for Utilization, Errors, Backups as a part of Device Management.

Project – Zscaler TAC (ZIA and ZPA)

Zscaler Softech India Ltd.
03.2019 - 12.2020
  • Handling cases opened by the customers in America’s region for issues pertaining to proxy, IPSec Tunnel, GRE, Zscaler Private Access and Zscaler-App
  • Managing implementation and consulting projects, providing architectural advice, delivering specialized training and working to resolve issues for Zscaler customers
  • Working with key customers to provide high touch white glove support, guidance and problem resolution
  • Configure, troubleshoot and resolve issues with respect to features such as Proxy, Firewall, DNS & IPS, GRE & IPSEC tunnel, Policy & Resource Management, Virtual ZEN, Private ZEN, Zscaler Client Connector, Zscaler Private access etc
  • Also, provide support to various traffic forwarding methods
  • Acting as a point of escalation for problem resolution, developing and delivering post incident reviews
  • Co-ordination of incident response and internal escalation
  • Engaging across functions internally to deliver customer focused outcomes.

Project – Cisco TAC (Ironport-WSA)

Aricent Technologies Ltd.
12.2017 - 02.2019
  • Handling cases opened by Cisco Customers for WSA (IronPort) related issues, a proxy device responsible for managing all web traffic (HTTP & HTTPS)
  • Resolved issues in complex customer deployment to ensure high throughput and efficient performance of the proxy
  • Provided assistance on severity cases with high Business impact and delivering quick resolution
  • Isolating the issue/ pointing out the area of fault with multiple devices and collaborating with different teams to resolve the issue
  • Assistance in setup, configuration, policy formulation and replacement for the faulty hardware of the appliance.

Project – South Africa Telkom

HCL Technologies Ltd.
04.2016 - 12.2017
  • Providing Core Network support to SA Telkom, a South African Telecom Company
  • This includes supporting configuration and troubleshooting of Cisco Routers and Palo Alto Firewalls
  • Analysis of customer requirement technically and provide feedback
  • Regular customer feedback on on-going process and delivering quality output
  • Weekly customer handling with proper feedback
  • Troubleshooting packet loss related issues
  • Troubleshooting Router Fan Failure related issues; creating RMA for faulty routers with Cisco
  • Managing site down and related alerts
  • Managing and troubleshooting SA-Telkom network using Network Management tools as system administrator with Solarwinds, Uniweb, SDM, Putty, Citrix Web Client.

Sr. Tech Sales Executive

Brainbyte Techno Solutions Pvt. Ltd.
Delhi
09.2015 - 03.2016

Sr. Tech Sales

PCExpert 365 Pvt. Ltd.
11.2014 - 08.2015

Tech Sales Executive

Brainbyte Techno Solutions Pvt. Ltd.
09.2012 - 10.2014

Education

BBA(CAM) -

Guru Gobind Singh Indraprastha University
01.2013

Intermediate -

CBSE Board
01.2010

High School -

CBSE Board
01.2008

Skills

  • Zscaler Zero Trust Exchange
  • ZIA, ZPA, ZDX
  • IPSec VPN, GRE
  • Cisco WSA
  • SSL
  • TCP/IP Protocol Suite
  • Wireshark, MTR, Fiddler
  • Account Management
  • Transformation Consultant
  • Security Audit

Personal Information

  • Father's Name: Mr. Mahesh Mohta
  • Mother's Name: Mrs. Mala Mohta
  • Date of Birth: 02/14/1992

Languages

English, Hindi & Punjabi

Certification

  • CCNA (R&S)
  • ZIA-A, ZIA-P
  • ZPA-A, ZPA-P

Timeline

Multiple Roles

Wipro Ltd.
11.2021 - Current

Project – Leveraged Accounts

NTT DATA Services
12.2020 - 11.2021

Project – Zscaler TAC (ZIA and ZPA)

Zscaler Softech India Ltd.
03.2019 - 12.2020

Project – Cisco TAC (Ironport-WSA)

Aricent Technologies Ltd.
12.2017 - 02.2019

Project – South Africa Telkom

HCL Technologies Ltd.
04.2016 - 12.2017

Sr. Tech Sales Executive

Brainbyte Techno Solutions Pvt. Ltd.
09.2015 - 03.2016

Sr. Tech Sales

PCExpert 365 Pvt. Ltd.
11.2014 - 08.2015

Tech Sales Executive

Brainbyte Techno Solutions Pvt. Ltd.
09.2012 - 10.2014

BBA(CAM) -

Guru Gobind Singh Indraprastha University

Intermediate -

CBSE Board

High School -

CBSE Board

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