Gagan N
Bengaluru
Summary
Front Office Professional with extensive expertise in managing front desk operations and enhancing guest relations. Proven track record of delivering exceptional customer service while efficiently handling Office transport, inquiries and ensuring smooth check-in and check-out procedures. Recognized for creating welcoming environments that significantly boost guest satisfaction through strong communication and effective problem-solving skills. Committed to continuous improvement in service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Accommodation Executive
Visvas Voyages India Pvt Ltd
Bengaluru
12.2023 - Current
- Coordinated accommodation arrangements for Infosys employees
- Partnered with departments to resolve issues promptly and uphold high service standards
- Ensured the accuracy and timeliness of accommodation usage and availability records
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Front Office Executive
Coorg Marriott Resort & Spa
Madikeri
07.2023 - 11.2023
- Guest Service Management: Provided exceptional service by managing guest reservations
- Interdepartmental Coordination: Worked with various departments to ensure seamless operations
- Complaint Resolution: Addressed and resolved guest complaints efficiently
- Welcoming Environment: Fostered a warm and inviting atmosphere for guests
- Administrative Support: Performed administrative tasks to enhance overall service quality
Guest Service Associate
Novotel & Ibis Outer Ring Road
Bengaluru
12.2021 - 07.2023
- Front Desk Operations: Managed check-ins, check-outs, and guest inquiries effectively
- Customer Service: Provided exceptional customer service to enhance guest experiences
- Issue Resolution: Resolved guest concerns promptly and professionally
- Maintenance: Ensured the front office area remained clean, organized, and fully functional
Education
BACHELOR - HOTEL MANAGEMENT
Sarosh Institute of Hotel Administration
Mangalore11-2021
Skills
- Customer Service
- Communication
- Problem-Solving
- Conflict Resolution
- Empathy and Patience
- Time Management
- Ability to Work Under Pressure
- Leadership
- Adaptability
- Decision Making
Languages
- Kannada
- English
- Hindi
Timeline
Accommodation Executive
Visvas Voyages India Pvt Ltd
12.2023 - Current
Front Office Executive
Coorg Marriott Resort & Spa
07.2023 - 11.2023
Guest Service Associate
Novotel & Ibis Outer Ring Road
12.2021 - 07.2023
BACHELOR - HOTEL MANAGEMENT
Sarosh Institute of Hotel Administration
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