GAGAN NAGARAJ
BENGALURU
Summary
To pursue a career in an organization that provides challenging and innovative environment and encourages me to grow both professionally and individually. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ASSOCIATE - RETAIL OPERATIONS
JCPenney Services India
Bengaluru
10.2022 - 03.2024
- Provided timely and professional solutions to customer inquiries via email and chat, enhancing satisfaction and loyalty.
- Collaborated with internal teams to resolve complex issues and improve overall customer experience.
- Documented interactions and feedback to drive continuous improvement in support services.
- Delivered high-quality support to 90+ customers daily, addressing inquiries and resolving issues.
- Achieved a 100% satisfaction rate based on customer feedback and surveys.
- Trained and mentored new team members on best practices and company protocols.
- Managed escalated customer complaints with professionalism, resulting in 100% issue resolution.
BUSINESS ADMINISTRATOR
Orbit Science
01.2019 - 01.2022
- Drove growth by identifying new business opportunities and fostering strategic partnerships
- Conducted market research, developed business strategies, and executed successful pitches
- Collaborated cross-functionally to optimize operations and stay ahead of industry trends.
Education
BE, Biotechnology -
SRI JAYACHAMARAJENDRA COLLEGE OF ENGINEERING
01.2019
Skills
- Customer Communication: Excellent verbal and written communication skills
- Problem-Solving: Ability to resolve customer issues effectively and efficiently
- Empathy: Demonstrated ability to understand and address customer needs
- Multitasking: Capable of handling multiple customer queries simultaneously
Certification
- Completed project on "Genetic Predisposition of Type 2 Diabetes" at Anthropological Survey of India, Mysore (Bachelor of Engineering in Biotechnology).
- Global Initiative of Academics Network - GIAN course completed on "Personalized Cancer Medicine" in 2017
Achievement
Founded Rise Up Serve Humanity Charitable Trust, Mysore
- Conducted personality development classes for Shakthidhama kids, Mysore
- Raised funds for Nireekshe Special School, Mysore
- Inspired Govt School kids in remote villages of HD Kote Planted 50 trees to mark the NGO's first anniversary Contributed to Mysuru's 1st place in Swachh Bharat Abhiyan survey- 2016
Organized Branch Fest 'NEOGENE'
Cultural Representative, 2017-18
Sports Representative, 2018-19
Organized College Annual Fest 'JAYCIANA'– 2019
Timeline
ASSOCIATE - RETAIL OPERATIONS
JCPenney Services India
10.2022 - 03.2024
BUSINESS ADMINISTRATOR
Orbit Science
01.2019 - 01.2022
BE, Biotechnology -
SRI JAYACHAMARAJENDRA COLLEGE OF ENGINEERING
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