Gagan Seth
Administration
Ghaziabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Operations manager with over 26 years of experience in service (Hospitality, F&B, BPO, Real Estate) industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
4
4
Languages
1
1
Certificate
Work History
Administration Strategy Planner
Raheja Developers Ltd.
Gurugram
11.2021 - 10.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Clients / Channel Partners event management.
- Travel management including hotel accommodation.
- Dealing with agents and co-ordination with vendors.
- Serve as primary liaison with leadership team to facilitate clear and efficient communication and decision making.
Head - Facility and F&B
McOlive (Quick Bite Restaurant)
New Delhi
03.2017 - 11.2021
- Received and processed stock into inventory management system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Conduct weekly one on one's with GM, Ex. Chef & Restaurant Mgr
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created plans and communicated deadlines to complete projects on time.
- Vendor hiring as part of supply chain management.
Senior Administration Manager
Videocon Industries
Gurugram
10.2010 - 03.2017
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and material receiving.
- Developing vendors and keeping complete track as a part of crisis management.
- Updated reports, managed accounts and generated reports for company database.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managing Cafeteria for 1000 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
General Manager of Operations
Jay Gee Hospitality Services Pvt. Ltd.
New Delhi
02.2008 - 10.2010
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed operations reports to understand numbers and trends.
- Successful launch of catering services at Indian Institute of Public Administration (IIPA), Jawaharlal Nehru University (JNU) Old campus
- Successful launch of another brand named DESI POTLI (QSR) in collaboration with McDonald's and in association with IRCTC at Old Delhi Railway Station.
Assistant Manager - Logistics
EXL Service
Noida
07.2006 - 02.2008
- Handled day-to-day logistics operations and receiving overseeing more than 4000 employees per day.
- Organizing and participating in Vendor meetings to discuss the shortfall / challenges.
- Developing vendors & keeping complete track for back up as a part of crisis management.
- Transportation of employees with utmost safety and ON time arrival.
- Meeting SLA with internal clients.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Reviewed established business practices and improved processes to reduce expenses.
Area Manager of Operations
GFA India (Pizza Corner & Coffee World)
New Delhi
07.2002 - 07.2006
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitoring and maintaining high standards of food, service & hygiene.
- Helped plan marketing strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
Manager
Dominos Pizza
New Delhi
12.1996 - 06.2002
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Prepared annual budgets with controls to prevent overages.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
MBA - Hospitality & HR Management
AIMT
Delhi 07.2004 - 07.2006
Diploma - Hotel Management
AIMT
Delhi 04.2002 - 03.2003
Economics
Gujarat University
Ahmedabad, Gujarat 04.1993 - 03.1996
High School Diploma -
Asia English School
Ahmedabad, Gujarat 04.1992 - 03.1993
Skills
Administration and management
Business office administration
Contract administration
Sales strategy development
Pricing strategy
Certification
Lead Auditor Course (HACCP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Custom
Flair to meet people
Travelling
Movies
Fitness
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Administration Strategy Planner
Raheja Developers Ltd.
11.2021 - 10.2022
Head - Facility and F&B
McOlive (Quick Bite Restaurant)
03.2017 - 11.2021
Senior Administration Manager
Videocon Industries
10.2010 - 03.2017
General Manager of Operations
Jay Gee Hospitality Services Pvt. Ltd.
02.2008 - 10.2010
Assistant Manager - Logistics
EXL Service
07.2006 - 02.2008
MBA - Hospitality & HR Management
AIMT
07.2004 - 07.2006
Lead Auditor Course (HACCP)
06-2003
Area Manager of Operations
GFA India (Pizza Corner & Coffee World)
07.2002 - 07.2006
Diploma - Hotel Management
AIMT
04.2002 - 03.2003
Manager
Dominos Pizza
12.1996 - 06.2002
Economics
Gujarat University
04.1993 - 03.1996
High School Diploma -
Asia English School
04.1992 - 03.1993