Gagan Sharma
Mohali
Summary
Proven leader with a track record of enhancing employee productivity and customer satisfaction at APCO through innovative training and development programs. Expert in streamlining operations and fostering team collaboration. Skilled in leadership and time management, achieving seamless project coordination and improved operational efficiency.
Overview
4
4
years of professional experience
Work History
General Manager Administration
Umsl
07.2022 - Current
- Enhanced employee productivity by implementing comprehensive training programs and professional development opportunities.
- Oversaw facility operations, ensuring a safe and clean environment for staff and visitors.
- Streamlined administrative processes by implementing efficient systems and organization strategies.
- Collaborated closely with other department heads to ensure seamless coordination of projects across the organization.
Assistant General Manager
APCO
06.2021 - 06.2022
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
MBA - HR AND OPERATIONS
04.2001 -
Skills
Leadership and team building
Timeline
General Manager Administration - Umsl
07.2022 - Current
Assistant General Manager - APCO
06.2021 - 06.2022
INDRA GANDI INSTITUDE OF MANAGEMENT - MBA, HR AND OPERATIONS
04.2001 -